Community Manager focusing on Social Media strategy for Instagram and partnerships at Choose. Join a growing startup in Paris with opportunities for creative involvement and remote work.
About the role
- Assistant Community Manager overseeing operations in residential property management. Collaborating to provide excellent resident experiences and meet occupancy goals in Boston, MA.
Responsibilities
- Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues.
- Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal.
- Anticipates vacancies and is proactive in attracting new tenants.
- Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports.
- Screens applicants to ensure compliance with Tenant Selection Plan, and regulatory requirements.
- Keeps informed of market conditions and update competitive market analysis quarterly.
- Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers.
- Monitors rent balances, collects rents, and sends out late or quit notices as required.
- Participates in all aspects of managing a property, include: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
- Oversees office functions, including office hours, filing, computer systems, reports, etc.
- Inspects property, picks up litter, and reports issues to Service Maintenance Manager.
- Handles resident issues and concerns, partnering with Community Manager as needed.
- Inspects market ready units for acceptance to lease and for resident move in.
- Assists in recruitment, training, supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process.
- Performs other duties as required.
Requirements
- College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required.
- 2+ years of experience in Property Management, Hotel, Hospitality or Retail required.
- Industry designations (COS, LIHTC, ARM, etc.) preferred.
- Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required.
- Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.
- Proven Excellent Customer Service skills required.
Benefits
- Medical, dental, and vision insurance
- 12 Paid Holidays & tenure-based PTO accruals
- Employer contributions to Health Savings Accounts
- Company paid Life & Disability Insurance
- 403(b) retirement plan with company match
- Tax-advantage accounts: commuter/parking, medical & dependent care FSA
- Hospital & Critical Illness Insurance
- Confidential, 24/7 Employee Assistance Program
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