Digital Product Manager defining and delivering customer - focused digital strategies at U.S. Bank. Collaborating with cross - functional teams to optimize digital experiences across platforms.
About the role
- Director of product management for consumer credit products at Mastercard. Responsible for developing and executing product line strategies globally based on market insights.
Responsibilities
- Develop and maintain up-to-date consumer and market insights and intelligence to identify PLS/CVP opportunities globally.
- Support the relevant research activities that inform both the current and future credit products at a global, regional, or country level that will enhance existing product lines.
- Support the development and management of the product governance framework and forum.
- Lead the effort in managing and enhancing product operations and core product requirements globally by partnering with key functional stakeholders such as legal, compliance, franchise, and engineering etc.
- Support the development of differentiated value propositions to meet the current and emerging needs of consumers and customers; identify critical internal and external benefits and platforms that will be required to fulfill the end value proposition, including the definition of a Minimum Viable Product.
- Work with the regional product teams to execute against the global PLS/credit product strategy, including but not limited to ensuring ongoing CVP modernization/optimization, providing PLS toolkits, and more.
- Support the development of internal and external product narratives, including FSMs, by partnering with product marketing and regional product teams.
- Support account teams to win high-priority deals and manage critical customer engagements by developing and delivering competitive product responses in collaboration with regional and functional stakeholders.
Requirements
- Strong understanding of the payment ecosystem, preferably with a premium consumer credit product management and/or retail banking experience with the affluent segment.
- Strong business acumen with the ability to provide creative solutions that drive positive results to both the customer and Mastercard
- Proven experience and performance in translating consumer insights into actionable product strategies and plans oriented around driving business growth, positive customer experience, and brand perception
- Strong interpersonal skills, covering but not limited to an ability to lead cross-functional teams, manage internal stakeholders (such as Marketing, Regional product teams, Services, etc.)
- Strong written and verbal communication skills; excellent presentation (PowerPoint) skills are a plus
- Passionate for delivering the best customer and consumer experience into live in every product management effort
- Great executional capability, driving for excellence in quality as well as delivery on time
- Demonstrate willingness to learn, ability to challenge the status quo with a constructive attitude.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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