Hybrid Digital Trading Manager

Posted 14 hours ago

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About the role

  • Digital Trading Manager driving Kate Spade’s ecommerce growth across Europe. Focusing on conversion, merchandising, and marketplace performance.

Responsibilities

  • The Digital Trading Manager is responsible for driving Kate Spade’s ecommerce growth across Europe and supporting the delivery of the annual sales plan for both direct ecommerce and marketplace channels
  • Focus on improving site conversion, personalisation, onsite merchandising, marketing execution, and market specific product assortments
  • Drive performance and build strong partner relationships to ensure strong brand visibility across partner sites
  • Support the development and execution of the Kate Spade digital strategy, focusing on conversion and AUR - driving initiatives to fuel overall growth across direct and marketplace channels
  • Lead daily, weekly, monthly, quarterly, and annual sales analysis (category/product/cart) to drive ongoing merchandising optimisation, providing clear commentary and recommendations in weekly trade meetings and business reports
  • Own warehouse forecasting for orders and units by channel and market, partnering closely with warehouse and logistics teams to ensure accurate staffing levels and adherence to customer SLAs
  • Track and report on category, product, and cart performance in additional global regions to identify opportunities that can enhance the European trading environment
  • Lead weekly trade meetings with Buying and Allocation teams, sharing actionable product and category insights across retail and outlet for both direct and marketplace
  • Partner with the Buying team to understand seasonal ecommerce investment strategies, delivering deep analysis of digital product performance to support informed buying decisions that meet evolving customer needs
  • Shape and execute regional trading strategies that improve conversion, AUR, and customer experience
  • Oversee online merchandising to ensure strong day - to - day trading across categories, optimising site merchandising and the customer journey
  • Own the product data, content and translation process, ensuring timely launches for all products, new season launches, promotions, and sale periods across all markets
  • Continuously optimise product findability, navigation, category and product pages to enhance relevance for each visitor segment
  • Partner with retail teams to drive omni - channel strategies (e.g. click & collect, deliver - from - store, and geo - targeting) to improve traffic and customer experience
  • Lead strategic conversion initiatives and own the A/B and multivariate testing roadmap, analysing performance across customer segments to drive commercial results for retail, outlet, and all markets
  • Serve as project lead for digital initiatives supporting annual sales plans, with a focus on customer - centric enhancements (e.g. personalisation, live chat)
  • Manage relationships with Narvar and Bazaarvoice to drive traffic and onsite conversion across markets
  • Collaborate with the Product Team to improve user experience, recommending new site features and functionalities
  • Use tools such as Google Analytics, Quantum Metric, and Certona to inform decision making
  • Collaborate with Marketing, PR, and Consumer teams to support and execute online campaigns
  • Monitor customer journey performance and proactively identify opportunities to reduce friction (e.g., bounce rate, basket abandonment)
  • Conduct weekly competitor reviews and stay up to date on digital trends and best practices

Requirements

  • 5+ years’ experience in an ecommerce management role, ideally within trading or merchandising
  • Proven background in online retail, preferably within a multi - channel, globally branded business and matrix or global organisational structure
  • Hands - on experience working with Salesforce Commerce Cloud and Microsoft 365
  • Data - driven mindset with strong analytical capabilities
  • Experienced people leader with the ability to drive team performance and cultivate a positive working culture
  • Ability to work both independently and collaboratively in a fast - paced environment
  • Exceptional organisational skills with high attention to detail
  • Excellent communication and presentation skills, with the ability to partner effectively across global teams
  • Skilled at effectively managing multiple tasks and adapting quickly to changing priorities
  • Strong problem - solving skills; proactive, resourceful, and able to take initiative
  • Positive, proactive, and solutions - focused attitude
  • Additional European language skills preferred but not essential

Benefits

  • Hybrid working (Tuesday, Wednesday, Thursday in-office, Monday and Friday remote)
  • Flex Fridays (Option to finish early on a Friday)
  • 1 Paid Volunteering Day per year and opportunities to volunteer with global projects
  • Learning & Development opportunities
  • Internal mobility & career progression
  • Regular seasonal and cultural social events
  • Equity, Inclusion & Diversity initiatives which include employee business resource groups
  • 25 days holiday in addition to bank holidays
  • Annual Incentive Plan (company performance bonus)
  • Multi brand discount up to 50% off Coach & Kate Spade New York
  • Private Healthcare with health assessment (Bupa)
  • Private Dental Cover
  • Free 24/7 support for family building, fertility, maternity & newborn care, and menopause with Maven
  • Eyecare vouchers
  • Headspace subscription
  • Employee Assistance Program
  • Employer Pension Contribution
  • Gym discount
  • Interest free season ticket loan
  • Cycle to work scheme

Job title

Digital Trading Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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