Responsable de Missions Audit clé dans l'audit légal et contractuel chez Exco Socodec. Supervisant les équipes et assurant la qualité des travaux, avec un portefeuille diversifié de clients.
About the role
- Enablement Manager leading automation and workflow initiatives for SaaS Support operations at Tapcheck. Driving system integrations and sustaining a high-performing team in a digital platform environment.
Responsibilities
- Define and oversee the roadmap for all Support platforms, including Zendesk, FlowEQ, Ada, QA tools, Knowledge, and WFM systems.
- Ensure systems are configured to support scale, efficiency, and consistency across global operations.
- Drive the evaluation and adoption of new tools and enhancements that improve Support maturity.
- Guide the development and execution of automation strategies across chat, ticketing, and voice.
- Ensure automations reduce manual workload, improve customer experience, and align to company goals.
- Regularly review automation performance, containment metrics, and customer outcomes to prioritize improvements.
- Maintain ownership of all system integrations and cross-platform workflows.
- Collaborate with Product and Engineering to drive integration enhancements and resolve technical issues quickly.
- Guarantee that integration architecture supports accurate data flow and operational continuity.
- Oversee reporting infrastructure and define standards for Support metrics and dashboards.
- Ensure leaders have accurate, timely visibility into operational performance, automation trends, and CX-impacting issues.
- Build a culture of continuous improvement, standardization, and operational excellence.
Requirements
- 5+ years experience in Support Operations, Enablement, or Systems roles within a SaaS environment
- 3+ years of people leadership experience managing analysts, program managers, or technical operators
- Proven ownership of a Support tooling ecosystem
- Demonstrated success leading automation and workflow initiatives that reduce manual effort and improve customer experience
- Strong understanding of system integrations, data flows, and reporting infrastructure, with the ability to partner effectively with Data, Engineering, and Product teams
- Highly analytical, with deep knowledge of support metrics, data governance, and executive-ready reporting
- Strong operator and communicator able to prioritize ruthlessly, set a clear roadmap, and deliver scalable solutions in a fast-moving startup environment
Benefits
- Competitive base
- Flexible Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Match
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Task Order, Warranty and Repair Manager for Leidos managing CHS - 6 contract operations. Leading relationships and strategies for warranty and repair services with the U.S. Army.
Assistant Manager in Finance Data & Analytics Office managing data strategy alignment and operational demands. Collaborating across teams to implement change and improve customer outcomes.
Corporate Senior Quality Manager overseeing quality management systems, compliance, and continuous improvement across multiple business units. Driving quality culture and risk management initiatives in a regulated environment.
Manager Tender Desk leading the tender function for iBabs, ensuring successful participation in bids. Coordinating with various departments to enhance tender documentation quality and win ratios.
Senior Manager for Care Center Workforce Management at Truist leading strategy and governance. Overseeing performance and enhancing client experience at scale across various locations.
Administrative Services Manager providing support to the SOF AT&L Program Executive Office for Maritime. Managing program execution, documentation, meetings, and communications at MacDill AFB, FL.
Manager, Decision Science leveraging data expertise and statistical principles at Travelers. Driving business strategies through actionable insights and relationship building across departments.
Renewals Manager responsible for managing contract renewals and expansions at Kong. Contributing to the revenue growth in the Asia Pacific region.
Case Manager responsible for interdisciplinary coordination of patient care at PAM Health. Working collaboratively with the team to ensure effective care management and discharge planning.