Training Content Designer creating high - quality training materials for a Centre of Excellence. Collaborating with experts to ensure engaging, accurate content aligned with learning objectives.
About the role
- Content Marketing Associate at Tapcheck managing social media and customer advocacy programs. The role focuses on enhancing customer presence across multiple platforms with a hybrid work structure.
Responsibilities
- Manage our LinkedIn presence day to day
- Create, schedule, and publish content using a defined calendar
- Engage with comments and messages and help maintain a consistent brand voice
- Coordinate outreach to existing customers to gather testimonials, quotes, and success stories
- Support case study execution by managing logistics, follow-ups, and approvals
- Maintain an organized pipeline of customer proof assets
- Run review generation campaigns across G2, Trustpilot, BBB, and the app store
- Execute outreach programs to existing customers to encourage reviews
- Track review volume, ratings, and cadence to ensure steady growth
- Keep profiles accurate, up to date, and aligned with brand guidelines
- Assist with blog ideation, research, drafting, and editing
- Help repurpose long-form content into social posts and customer proof assets
- Use Canva to design social graphics, quote cards, and simple one-pagers
- Work directly with the Lead of Content Marketing on planning, execution, and optimization
- Learn how content, social, and customer proof connect to demand generation
Requirements
- Bachelor’s degree preferred in marketing, communications, English, or a related field
- Strong written communication skills and attention to detail
- Comfort and curiosity around social media, especially LinkedIn
- Willingness to reach out to customers professionally and persistently
- Organized and reliable. You can manage tasks, follow processes, and hit deadlines
- Comfortable using Canva or similar tools
- Coachable, curious, and not precious about your work
Benefits
- Competitive base
- Flexible Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Match
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