Hospice Registered Nurse Case Manager visiting patients at home and coordinating care for families. Advocate for patients while managing autonomy and supporting interdisciplinary health teams in Austin, Texas.
About the role
- Senior Manager, Customer Advocacy responsible for customer engagement and advocacy in a hybrid work environment. Collaborating with cross-functional teams to enhance brand influence and customer success.
Responsibilities
- Own and manage key elements of the customer reference program
- Partner closely with Customer Success, Sales, and Customer Experience teams
- Innovate and manage an enticing advocacy program
- Harness the power of our customer network
- Cultivate a vibrant community of advocates
- Collaborate closely with cross-functional teams
- Empower customers to become true champions of our brand
- Drive forward-thinking initiatives
- Track, measure, and report program performance
Requirements
- 5-7 years of experience
- Proven track record of connecting with individuals and fostering meaningful relationships
- Exceptional communication skills
- Passion for customer experience
- Demonstrated ability to design, launch, and scale advocacy or influencer programs
- Experience working with executive leadership and senior stakeholders
- Proven ability to mentor, develop, and empower junior teammates
- Experience leveraging AI or cutting-edge technologies
Benefits
- medical, dental and vision plan
- family planning benefits
- health savings account
- flexible spending account
- transportation savings account
- 401(k) retirement savings plan with company match
- life, accident and disability coverage
- business travel accident insurance
- employee assistance programs
- disability insurance
- other well-being benefits
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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