Transformation Manager leading strategic initiatives for operational efficiency at EXL. Collaborating on digital innovation and process redesign for enhanced client value and effectiveness.
About the role
- Senior Manager, Customer Advocacy responsible for customer engagement and advocacy in a hybrid work environment. Collaborating with cross-functional teams to enhance brand influence and customer success.
Responsibilities
- Own and manage key elements of the customer reference program
- Partner closely with Customer Success, Sales, and Customer Experience teams
- Innovate and manage an enticing advocacy program
- Harness the power of our customer network
- Cultivate a vibrant community of advocates
- Collaborate closely with cross-functional teams
- Empower customers to become true champions of our brand
- Drive forward-thinking initiatives
- Track, measure, and report program performance
Requirements
- 5-7 years of experience
- Proven track record of connecting with individuals and fostering meaningful relationships
- Exceptional communication skills
- Passion for customer experience
- Demonstrated ability to design, launch, and scale advocacy or influencer programs
- Experience working with executive leadership and senior stakeholders
- Proven ability to mentor, develop, and empower junior teammates
- Experience leveraging AI or cutting-edge technologies
Benefits
- medical, dental and vision plan
- family planning benefits
- health savings account
- flexible spending account
- transportation savings account
- 401(k) retirement savings plan with company match
- life, accident and disability coverage
- business travel accident insurance
- employee assistance programs
- disability insurance
- other well-being benefits
Job title
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Experience level
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Degree requirement
Location requirements
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