Client Service Manager at Wealth Enhancement, supporting client operations and ensuring service excellence. Overseeing client interactions and maintaining high service standards in Overland Park, KS.
About the role
- Vice President supporting client service and implementation design for Corporate Banking in APAC. Leading operational improvements and ensuring compliance with regulatory standards.
Responsibilities
- To support the organisation, achieve its strategic objectives by ensuring the business is ready to receive the agreed change (address business problems and opportunities)
- Ensuring that change initiatives are successfully assessed and implemented to enable them to be embedded in the organisation
- Identification and analysis of business impact and opportunities that require change within the organisation
- Development of business readiness strategies that will help to ensure the successful implementation of change initiatives
- Communication with stakeholders, including senior management, project teams, and external partners, to ensure that they are informed about change initiatives and that their needs and expectations are being met
- Collaboration with Client Readiness, Operational Readiness & Tech Delivery to ensure business, sales, operations, client servicing and functional partners are prepared for a smooth transition of technology delivery into BAU
- Management of resistance to change, ensuring that stakeholders are engaged and that their concerns are addressed
- Review of business readiness plans and status reports in conjunction with change delivery managers to ensure business readiness activities completed on time including newly identified risks, issues and dependencies
- Collaboration with project teams to ensure that change initiatives are aligned with project objectives and that change management activities are integrated into project plans
- Provision of guidance and support to business stakeholders, ensuring that they have the necessary skills and knowledge to implement change initiatives successfully.
Requirements
- Degree educated or equivalent qualification
- Proven track record in client service, onboarding, or implementation leadership within corporate or transaction banking
- Strong knowledge of operational procedures, client onboarding, and regulatory requirements in APAC & ME
- Excellent verbal and written communication skills; ability to liaise effectively with clients and stakeholders at all levels
- Demonstrated ability to interpret data, draw conclusions, and communicate findings clearly
- Excellent project management skills and a proven track record of leading and implementing change
- Ability to liaise effectively with internal and external clients and stakeholders of all levels
- Good verbal and written communication skills
- Sound knowledge of the operational procedures and regulatory requirements in the region
- Insight into external market developments and initiatives
- Ability to interpret, draw conclusions from data and communicate findings in clear and convincing manner to stakeholders
- Result oriented and commercial mindset
- Strong product knowledge in trade finance and/or cash management related products with a good understanding of end-to-end processes for each of the products.
- Working knowledge of cash platform buildout, local payment processes (such as MEPS, GIRO, FAST, Paynow), banking channels, liquidity management and/or virtual accounts management.
- Knowledge of SWIFT messaging.
Benefits
- Excellent opportunities for professional development
- Health insurance
- Pension scheme
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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