Infrastructure Analyst providing support and troubleshooting for Cisco datacenter network equipment. Focus on technical tasks and incident resolution in a hybrid work environment.
About the role
- Workday HCM Functional Analyst responsible for supporting and configuring Workday HCM system. Collaborating with teams to ensure system meets business needs and enhances employee experience.
Responsibilities
- Provide day-to-day support to end-users, identify system issues, and ensure the smooth response to HCM requests
- Triage all support tickets to determine which should be handled by HCM support, which require systems changes, and which should be routed to another team for management
- Collaborate with business stakeholders to understand their needs, analyze business processes, and document requirements for system enhancements and changes
- Develop and execute test plans and cases to ensure the quality of system updates and new features
- Complete data uploads to support mass changes required in the system
- Build Workday reports, dashboards, and other analytical tools to provide insights into HR data
- Create data audits to find data anomalies
- Maintain system documentation, create user guides, and provide training to end-users
- Ensure system security and compliance with data protection standards and other regulations
- Identify process gaps and propose improvements to optimize Workday HCM
- Measure timeliness and effectiveness of support ticket resolution and identify opportunities for improvement
- Support Workday-related projects, including implementation, upgrades, and enhancements.
Requirements
- 3 years of experience with Workday HCM configuration, reporting, testing, or troubleshooting
- Strong understanding of Workday HCM functionalities, including Core HCM, Time & Absence, Compensation, Talent Acquisition and Talent Management
- Strong understanding of business processes, calculated fields, and condition rules
- Certification in Workday preferred
- Strong customer focus and problem-solving skills
- Ability to analyze requests, identify root causes, and propose solutions
- Strong attention to detail and ability to ask the right questions to truly understand the problem and provide a solution that solves it
- Excellent communication skills to effectively interact with technical and non-technical stakeholders
- Experience with consulting or roles directly supporting internal or external clients preferred
- Ability to prioritize tasks and meet deadlines
- Understanding of HR policies, procedures, and best practices
- Previous experience Workday HR Technology in a large global organization
- Experience with developing and executing test plans and cases
- Knowledge of Workday reporting tools and data analysis techniques
- Previous experience writing Workday HCM reports required
- Demonstrated ability to manage confidential information and critical business operations with a high level of accuracy
- Knowledge of SOX compliance and other data related regulations
- Ability to handle sensitive data and ensure that it is appropriately managed
- High integrity to deal with sensitive information appropriately.
Benefits
- Competitive Salary + Performance Annual Bonus
- Flexible work environment, including hybrid working
- Comprehensive Healthcare Insurance Plans for self, spouse, and children
- Group Term Life Insurance and Group Accident Insurance programs
- Health & Wellness programs including annual health screening, weekly health sessions for employees.
- Employee Assistance Program
- 5 days of leave every year for Voluntary Service in addition to Humanitarian Leaves
- Broad Variety of learning platforms
- Diversity, Equity, and Inclusion Programs
- No Meeting Days
- Reimbursements – Home Internet & Mobile Phone
- Employee Referral Program
- Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)
Job title
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