Product Manager responsible for customer profile data and communication features in a leading ticketing platform. Collaborating with UX and Engineering to deliver scalable solutions.
About the role
- Product Manager at Syneos Health delivering healthcare and life sciences products. Collaborating with cross-functional teams to execute product vision in a hybrid work environment.
Responsibilities
- Support business objectives by owning the execution and delivery of healthcare and life sciences products
- Partner closely with engineering, data science, and design teams to develop repeatable, production-grade tools and capabilities
- Translate business and client requirements into clear product direction
- Prioritize product features, enhancements, and backlog items based on business value, customer impact, feasibility, and risk
- Clearly communicate product direction and technical concepts to non-technical stakeholders and clients
- Partner with engineering and delivery teams to define scope, delivery plans, timelines, and effort estimates
- Contribute input to requirements, statements of work, and delivery planning while partnering with leadership on budgeting and resourcing decisions
- Establish and use tools and processes to facilitate effective communication and collaboration across product and delivery teams
- Work with internal and external customers to identify unmet needs and inform product decisions and backlog prioritization
- Build and maintain strong relationships with internal partners and external stakeholders
- Ensure product requirements and delivery align with applicable healthcare, life sciences, data privacy, and regulatory standards
- Track and monitor product-level success metrics such as adoption, usability, customer satisfaction, and operational effectiveness, and use insights to drive continuous improvement
- Mentor and support Associate Product Managers and junior team members within the product organization
Requirements
- Bachelor’s degree (BS/BA) in Information Systems, Management, Statistics, Computer Science, Data Science, Engineering, or a related field
- Experience managing the execution and delivery of software, technology-enabled, or data-enabled products in healthcare, life sciences, or other regulated industries
- Strong ability to translate complex business problems into clear product requirements
- Solid understanding of product development lifecycles and agile or iterative delivery methodologies
- Experience using roadmap, issue, and backlog management systems to plan, prioritize, and deliver product work
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Understanding of business intelligence strategy and data science and engineering workflows, as relevant to the product domain
- Working knowledge of data-informed product environments and analytics concepts sufficient to collaborate effectively with engineering and data teams when applicable
- Understanding of healthcare or life sciences data, compliance, and privacy considerations preferred
- Demonstrated experience working with cross-functional teams, including engineering, UX, and data science, as appropriate to the product
- Experience leveraging modern design and AI-enabled tools to accelerate product discovery and prototyping, and collaborating with UX designers when deeper design expertise is required
- Strong ability to clearly communicate technical concepts to non-technical audiences and translate business requirements into technical specifications
- Strong stakeholder management and collaboration skills
- Strong analytical and problem-solving skills, with the ability to make data-informed product decisions where relevant
- Experience leading cross-functional initiatives and working with multiple stakeholders to deliver results
- Motivated, self-directed learner with a continuous improvement mindset.
Benefits
- Career development and progression
- Supportive and engaged line management
- Technical and therapeutic area training
- Peer recognition and total rewards program
Job title
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