Vice President overseeing client processing in Transaction Processing at BNY. Driving operational excellence and client satisfaction in loans enablement operations.
About the role
- Vice President leading Incident Management across all data center regions at Switch. Ensuring operational reliability with minimal customer impact during incidents.
Responsibilities
- Own the enterprise Incident Management framework across all data center regions.
- Establish and enforce the Incident Commander model, including severity definitions, response objectives, and decision authority during high-impact events.
- Lead executive-level response for Sev1 through Sev3 incidents and ensure disciplined execution of emergency operating procedures.
- Define and maintain clear escalation paths across Mission Control, Site Operations, Maintenance, Engineering, Reliability, Change Management, and customer-facing teams.
- Maintain single-threaded ownership of the full incident lifecycle from detection through restoration and reporting.
- Standardize workflows, severity classifications, handoffs, and authority boundaries across all campuses.
- Partner with Mission Control to ensure clear triage criteria, runbooks, and dispatch processes.
- Oversee After Action Reports and ensure root causes, contributing factors, and systemic risks are fully evaluated.
- Drive corrective action plans and ensure long-term remediation is tracked to completion.
- Establish performance metrics, trend analysis, and reporting that improve operational resilience.
- Serve as executive escalation point for major incidents and ensure clear internal and customer communications.
- Build and lead an Incident Management leadership structure aligned across all regions.
Requirements
- 12 or more years of leadership experience in data center operations, mission-critical infrastructure, or large-scale operational environments.
- Proven experience leading major incident response or command-and-control structures.
- Deep understanding of ITIL Service Support disciplines, including Incident, Problem, and Change Management.
- Experience establishing enterprise-wide operational standards across multiple sites or regions.
- Demonstrated success influencing executive stakeholders and cross-functional teams.
- Exceptional written and verbal communication skills, especially during high-visibility events.
- Bachelors degree required; advanced degree preferred.
Benefits
- Generous Benefits Package - Switch provides medical plan options of comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Vice President, Client Processing at BNY, leading teams in transaction processing for financial services. Engage in cross - functional collaboration to enhance operational efficiency and client satisfaction.
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