Operations Analyst II executing complex transactions for TD Securities. Coordinating key initiatives and analyzing service delivery issues in a hybrid work environment.
About the role
- Claims Operations Examiner handling customer claims processing in a hybrid work model for Swiss Re. Ensuring accurate claims setups while delivering exceptional customer service.
Responsibilities
- Accurately process new claims and assign them to adjusters as appropriate
- Prepare and deliver acknowledgment letters to insureds and brokers in a timely manner
- Analyze and extract critical information from claim documents for system entry and coding
- Ensure compliance by properly acquiring and handling all regulatory documents
- Support and collaborate with the offshore transactional team as needed
- Coordinate extensively with other departments for seamless operations
- Process financial aspects of claims when applicable
- Deliver personalized customer service tailored to unique client needs
Requirements
- Strong customer service skills with a demonstrable client-focused approach
- Exceptional attention to detail and commitment to accuracy
- Proven ability to prioritize multiple assignments and consistently meet deadlines
- Experience collaborating effectively in team environments
- Excellent verbal and written communication skills
- Knowledge of the insurance industry, specifically in operations (nice to have)
- Experience working with claims management systems or similar database applications (nice to have)
- Agile mindset with a willingness to learn and improve continuously (nice to have)
- Ability to adapt quickly in a dynamic and fast-paced industry (nice to have)
- Previous experience in a customer service or administrative role (nice to have)
Benefits
- Hybrid work model (office at least three days a week)
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