Problem Manager leading cross - functional teams to analyze complex incidents and enhance operational resilience at S&P Global. Working collaboratively to drive continual improvement and regulatory compliance.
About the role
- IT Service Manager managing service delivery and incident management in a technical environment. Coordinating cross-functional teams and ensuring SLAs and quality goals are met.
Responsibilities
- Driva serviceleverans, hantera incidenter och säkerställa SLA:er i en teknisk miljö.
- Skriva och följa upp på serviceleveranser och kvalitetsmål.
- Fungerar som en kontaktpunkt mellan olika team och intressenter.
- Koordinera tvärfunktionella team, följa upp prestation och KPI:er samt hantera incidenter och eskaleringar.
- Säkerställa hög kvalitet på dokumentation, processer och serviceberedskap.
- Arbeta nära projektledare och andra nyckelpersoner.
Requirements
- Minst 3 års erfarenhet av service delivery, service management eller liknande roller.
- Förståelse för industriella IT-system.
- Erfarenhet av incident-, problem- och change management-processer.
- Förmåga att koordinera flera intressenter och tvärfunktionella team.
- Erfarenhet av att arbeta med KPI:er, SLA:er och uppföljning.
- Grundläggande förståelse för IT-infrastruktur, inklusive servrar.
- God kommunikativ förmåga.
- Förmåga att arbeta strukturerat och organiserat.
Benefits
- Hybridarbete
- Konsultuppdrag
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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