Site Manager overseeing strategic execution and operational excellence at Concentrix. Leading management, resource allocation, and workflow strategies in a growing call center environment.
About the role
- Managing quality and process assurance for German auctions at Surplex GmbH. Engage in tracking bids, negotiations, and ensuring an outstanding auction experience.
Responsibilities
- Responsible for quality and process assurance of auctions in Germany
- Ensure the quality of photos, descriptions, pricing strategy and item ordering
- Track bidder activity and proactively contact the highest bidders
- Conduct price and follow-up negotiations when reserve (minimum) prices are not met
- Oversee payment monitoring and payment follow-up
- Accurately capture and document all relevant information
- Work closely with internal teams to identify optimization opportunities
- Evaluate, create and review auction content
- Confident use of IT tools
- Professional written and verbal communication with internal stakeholders.
Requirements
- Professional experience in sales, customer service or a comparable area
- Strong sense for high-quality photos, precise descriptions and clearly structured content
- High level of accuracy, quality awareness and an independent working style
- Good understanding of the auction environment or willingness to learn quickly and proactively
- Excellent English skills, written and spoken; additional languages are a plus
- Confident handling of IT tools and ability to manage processes systematically and in a structured way
- Proactive, solution-oriented mindset and enjoyment of clear communication.
Benefits
- Competitive salary with an attractive bonus model
- Disability insurance and a group accident insurance
- 30 days of vacation
- Up to 30 days of workation per year
- Opportunities for further training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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