Claim Manager organizing compensation claims and providing administrative support in public transport sector. Collaborating on negotiation processes and managing documentation for damage claims.
About the role
- Senior technical lifecycle expert supporting and scaling CRM infrastructure projects at Surfshark while enabling the lifecycle team to work smarter.
Responsibilities
- Support the Technical Lifecycle Lead in evolving our CRM setup across email, push, and in-app channels;
- Implement technical lifecycle projects, integrations, and automations to help the team move faster with scalable, automation-first solutions;
- Own end-to-end email deliverability and inbox placement, managing sender reputation and ongoing list hygiene;
- Act as the primary point of contact for deliverability issues, using testing to continuously optimize performance;
- Troubleshoot complex technical issues across CRM platforms, debugging event tracking, data flow, and personalization problems;
- Own and maintain universal and deep links across all channels, partnering with mobile engineers to ensure a seamless user experience;
- Apply AI tools to automate journeys, optimize workflows, and improve overall efficiency;
- Document technical processes and collaborate closely with Product, Engineering, Data, and Marketing teams.
Requirements
- Proven knowledge in CRM, lifecycle, or marketing automation with a strong technical focus;
- Hands-on experience building campaigns and flows in tools like Iterable, Braze, Klaviyo, or similar;
- Proven ownership of email deliverability and inbox placement;
- A strong understanding of email infrastructure, event-based architectures, customer data models, and segmentation;
- Experience with deep linking, mobile lifecycle flows, and in-app messaging;
- Comfort translating business requirements into technical solutions;
- A strong troubleshooting mindset and enjoy digging into complex systems;
- Working knowledge of AI tools and how they can support lifecycle workflows;
- Fluent in English.
Benefits
- Growth and learning opportunities: time dedicated to learning, conferences, online learning platforms, and books for your professional development;
- Health and wellness: we want you to feel and be your best. That's why we offer various benefits, from online workouts, a physical coach and a gym to regular mental health checks;
- Tools of your choice: choose technical equipment and the tools you need to do your best;
- Community and celebrations: get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations;
- Convenient commuting: traveling from point A to point B can be a pain. That’s why, depending on your unique circumstances, we compensate part of your public transport costs;
- Work-life balance: We encourage working in the office, with the possibility of up to two remote days per week. Plus, with our WFA policy, you can work from almost anywhere in the world;
- Premium Surfshark accounts: for you, your family, and friends;
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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