Hybrid Surety Operations Advisor

at Surety

• Job title: Surety Operations Advisor
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $90,000 - $125,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Philadelphia, United States

About the role

• Surety Operations Advisor providing operational leadership and quality oversight for surety programs at large broker. Collaborating with account management and clients for strong service delivery.

Responsibilities

• Serve as primary quality assurance lead across multiple surety accounts, ensuring accuracy, compliance, and efficiency.
• Perform quality control review of bids, finals, and bond issuance for underwriting requirements, bond form accuracy, and client expectations.
• Supervise, mentor, and develop bond operations staff; will establish role prior to direct supervisory duties of team members.
• Collaborate with Account Managers on client programs, placements, renewals, and new business transitions.
• Maintain strong knowledge of client and surety contacts, bond forms, and contract obligations.
• Facilitate bond-specific information exchange between clients and underwriters to secure timely approvals and issuance.
• Manage operational service delivery, including bond issuance, endorsements, renewals, cancellations, invoicing, and record maintenance.
• Communicate client updates and market developments to internal teams verbally and in writing.
• Attend client meetings (virtual and as needed) and represent the firm at select surety-related industry events.
• Cross-train with operations team members, with focus on new programs and business transitions.
• Demonstrate high productivity, attention to detail, and strong prioritization skills.

Requirements

• Bachelor’s degree required.
• Minimum 5+ years of experience in surety, operations, or risk management.
• Proven leadership, coaching, and training capability.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and relevant surety systems.
• Knowledge of surety regulations, industry standards, and contract review.
• Flexible and adaptable to evolving responsibilities.

Benefits

• Health, vision, and dental insurance
• Life and AD&D insurance
• Short-term and long-term disability insurance
• Flexible Spending Account and Dependent Care Flexible Spending Account
• 401(k) plan
• Generous paid time off
• Paid holidays
• Paid Parental Leave
• Hybrid work from home schedule
• Flex Time
• EAP