Senior Business Consultant overseeing Group Disability medical consultant program and driving operational efficiency at Sun Life. Leading strategic initiatives and quality assurance projects across multiple platforms.
Responsibilities
Lead the Medical Consultants team, including hiring, onboarding, and training
Ensure compliance with Medical Enterprise Operating Guidelines (MEOG)
Act as the primary point of contact for day-to-day medical consultant activities
Manage the annual budget, contractual compliance, and cost-per-review metrics
Review medical opinion referrals for appropriateness and coach stakeholders as needed
Partner with Referral Management and Supplier Relationship Management to align service delivery
Facilitate forums to share best practices with internal and external partners
Requirements
Minimum 5 years’ experience in disability case management
Strong knowledge of Group Benefits products, services, and systems
Proven project management experience
Strong communication skills
Bilingualism (French, English, both oral and written) required for Quebec only
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