Mental Health Case Management Consultant optimizing approaches for mental health disability claims at Sun Life. Providing expert consultation and support for case managers, enhancing claim outcomes.
Responsibilities
Play a crucial role in optimizing our approach to mental health disability claims.
Provide expert consultation and support for Disability Case Managers (DCMs), Rehabilitation Consultants (RC), and Case Management Consultants (CMC).
Conduct thorough file reviews to identify individual, office and/or regional trends pertaining to mental health claims.
Collaborate with the national Mental Health Team to identify national trends, develop interactive educational / training programs, and create resources and job aids.
Facilitate and participate in multidisciplinary case conferences and complex claim rounds.
Systematically track, collect, and analyze data from claim consultations/reviews to evaluate success indicators.
Requirements
Extensive knowledge of mental health disorders, treatment methodologies, and case management strategies, with 5-7 years of experience in related fields.
2-4 years of experience as a Disability Case Manager (DCM) required with a proven track record of achieving positive outcomes for all stakeholders.
Proficiency in case formulation, treatment planning, and understanding the impact of symptoms on functionality.
A bachelor's degree or equivalent experience
Minimum of excellence level in case management progression model
Experienced mentored coaching.
Bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleague.
Benefits
Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
A collaborative and interactive team environment
Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.
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