Department Manager responsible for recruiting and coaching teams in Kmart stores. Leading motivation and high standards in a retail environment.
About the role
- Manager of Disability Solutions leading a client-focused team to enhance service excellence at Sun Life. Developing marketing content and optimizing client experience in a dynamic environment.
Responsibilities
- Lead and develop a high-performing team, setting clear expectations and fostering accountability
- Assess and optimize processes to enhance client experience and team productivity
- Spearhead development of marketing and sales content for Group Disability (GD)
- Collaborate with Group Disability leaders and internal partners to solve complex problems
- Contribute innovative, client-centered ideas to drive progress
- Share insights and recommendations across Sun Life departments
- Utilize data and technology to evolve service offerings and create new solutions
- Champion a culture of continuous improvement and innovation
Requirements
- Minimum 4 years experience managing a client-oriented team
- Bilingual in English and French is an asset for candidates outside of Quebec
- Superior leadership skills with ability to create win-win solutions
- Exceptional client relationship and customer focus skills
- Strong data analytical and risk evaluation abilities
- Experience in group benefits industry or sales/marketing processes
- Excellent communication and presentation skills (written and verbal)
- College/University degree with 5+ years of relevant experience
Benefits
- A caring, supportive, and inclusive culture
- A collaborative and interactive team environment
- Flexible working arrangements
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Department Manager leading and mentoring teams at Kmart stores in Australia. Fostering a motivational team culture to ensure high standards and safety in retail operations.
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