Manager of Disability Solutions leading a client-focused team to enhance service excellence at Sun Life. Developing marketing content and optimizing client experience in a dynamic environment.
Responsibilities
Lead and develop a high-performing team, setting clear expectations and fostering accountability
Assess and optimize processes to enhance client experience and team productivity
Spearhead development of marketing and sales content for Group Disability (GD)
Collaborate with Group Disability leaders and internal partners to solve complex problems
Contribute innovative, client-centered ideas to drive progress
Share insights and recommendations across Sun Life departments
Utilize data and technology to evolve service offerings and create new solutions
Champion a culture of continuous improvement and innovation
Requirements
Minimum 4 years experience managing a client-oriented team
Bilingual in English and French is an asset for candidates outside of Quebec
Superior leadership skills with ability to create win-win solutions
Exceptional client relationship and customer focus skills
Strong data analytical and risk evaluation abilities
Experience in group benefits industry or sales/marketing processes
Excellent communication and presentation skills (written and verbal)
College/University degree with 5+ years of relevant experience
Benefits
A caring, supportive, and inclusive culture
A collaborative and interactive team environment
Flexible working arrangements
Job title
Manager, Disability Solutions – Service Excellence
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