Business & Systems Analyst at Sun Life analyzing user needs and defining system requirements. Collaborating with teams to support business processes and improve productivity.
Responsibilities
Analyze and define user needs and translate them into system requirements/epics/user stories/data mapping documents
Work with the team to conduct analysis on business requests
Create and/or provide comments into internal and external communications and user documentation
Review and provide comments on business and technical documentation
Support business on the roll-out of developed solutions with a focus on end-to-end validation
Requirements
University degree in business or technology or equivalent experience
3 to 5 years of progressive experience as a Business & Systems Analyst
Experience with technology and the ability to self-learn software
Experience in supporting customer facing operations is an asset
Bilingualism (French, English, both oral and written) is required for Quebec only
Knowledge of financial services industry is an asset
Knowledge of relevant business, processes, systems, and capabilities
Good understanding of privacy, compliance, control, and security requirements
Skilled in test execution and understanding the outcomes
Comfortable with data requirements and related data activities
Knowledge of Group Benefits is an asset
Knowledge of Secure Web is an asset
Benefits
Flexible Benefits from the day you join to meet the needs of you and your family
Opportunity to move along a variety of career paths with amazing networking potential
Committed to creating an inclusive and respectful environment
Recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
Recognized by Excellence Canada with their top-level certification for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health
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