Senior Software Engineer designing API integrations for Suger, helping customers grow on cloud marketplaces. Collaborating with multiple teams and guiding customers through the integration process.
Responsibilities
Work directly with customers to understand technical requirements and map workflows to Suger’s APIs and integrations
Lead technical discovery, demos, walkthroughs, and proof-of-concept support
Guide customers through onboarding, implementation, and go-live
Troubleshoot API issues, investigate logs, validate configurations, and support escalations
Collaborate with Engineering to reproduce issues and ensure clear technical handoffs
Partner with Product and Customer Success to surface customer needs and influence the roadmap
Create and maintain technical documentation, playbooks, and sample code
Translate complex technical concepts for both technical and non-technical audiences
Support Sales with technical alignment throughout the deal cycle
Requirements
4+ years in a Software Engineer focusing in solutions, Solutions Engineer, Solution Architect, or similar technical customer-facing role
Ability to read and write code (JavaScript, Python, Go (plus), or similar)
Experience debugging backend systems or cloud-based applications
Clear communication skills with the ability to simplify technical concepts
Comfort working directly with enterprise engineering teams and business stakeholders
Experience supporting both pre-sales and post-sales activities
Bonus: exposure to cloud marketplaces, SaaS billing, metering, or revenue platforms
Benefits
Competitive compensation and equity plan.
Full healthcare benefits - extended health care, dental, vision, and life insurance.
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