Information Security professional managing governance, audit, and compliance in banking domain. Collaborating across teams to enhance security posture and control effectiveness.
About the role
- Client Success Manager supporting academic institutions in implementing research security programs using Strider's tools. Empowering organizations to protect innovation in academia.
Responsibilities
- Own all phases of the client lifecycle—from contract signature through onboarding, training, business reviews, and renewal.
- Ensure adoption and measurable impact, in research security and compliance-focused environments.
- Identify opportunities to grow Strider’s footprint within academic accounts and collaborate with sales on timely upsell strategies.
- Uphold confidentiality and integrity in all client interactions, maintaining the trust and security that is core to Strider’s mission.
- Anticipate client needs and challenges, providing solutions before they escalate. Respond quickly to client requests, acting with urgency and professionalism.
Requirements
- 5+ years of client success, consulting, or client-facing experience with a proven track record of enabling clients to achieve results.
- Experience in research security policy, grant compliance, or academic risk mitigation programs.
- Demonstrated high learning agility and the ability to understand and apply Strider’s unique data products in the academic context.
- Proven self-starter, who’s comfortable in a fast-paced and sometimes self-directed, startup environment.
- Strong communication skills—both written and verbal—and the ability to engage diverse stakeholders.
- Organized and detail-oriented, with strong time management and project coordination skills.
- Available to travel up to 20% for client engagements.
Benefits
- Competitive Compensation
- Language on 401K
- Company Equity Options
- Flexible paid time off exceeding statutory minimums
- Wellness Reimbursement
- Observance of US Federal statutory holidays (office closed)
- Paid parental leave meeting or exceeding provincial/federal requirements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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