NOC Analyst responsible for Level 1 systems monitoring and overnight operational support for infrastructure systems. Engaging in patching activities across multiple environments in a 24x7x365 model.
About the role
- Junior Support Analyst providing customer support via various channels for Stefanini. Focused on ensuring customer satisfaction and efficient problem-solving.
Responsibilities
- Atender clientes via Whatsapp, e-mail ou reuniões, oferecendo suporte de primeiro nível;
- Registrar e acompanhar chamados, garantindo retorno aos clientes dentro do SLA;
- Auxiliar na identificação e encaminhamento de bugs ou melhorias para as equipes técnicas;
- Apoiar na manutenção da base de conhecimento e materiais de autoatendimento;
- Colaborar com o time para melhorar continuamente os processos de atendimento.
Requirements
- Boa comunicação verbal e escrita;
- Facilidade para lidar com pessoas e escutar com empatia;
- Organização e proatividade para buscar soluções;
- Interesse em aprender sobre sistemas e tecnologias.
- Experiência prévia em atendimento ou suporte técnico (diferencial);
- Vivência com sistemas de RH (folha, ponto, benefícios, etc.) (diferencial);
- Conhecimento em ferramentas de atendimento (ex: Zendesk, Freshdesk, Intercom) (diferencial).
Benefits
- Vale-alimentação ou vale-refeição;
- Desconto em cursos, universidades e instituições de idiomas;
- Academia Stefanini — plataforma com cursos on-line, gratuitos, atualizados e com certificado;
- Mentoring;
- Clube de vantagens para consultas e exames;
- Assistência médica;
- Assistência odontológica;
- Clube de vantagens e descontos nos melhores estabelecimentos;
- Clube de viagens;
- Convênio para pets.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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