Claims Adjuster managing and processing claims related to windshield repair and replacement. Interacting with customers and coordinating with repair facilities for efficient claims handling.
About the role
- Claims Associate handling P&I and FDD claims for European Members primarily based in Switzerland. Working with the European Syndicate team in a hybrid role located in London.
Responsibilities
- The role sits within the European Syndicate. Responsibilities will include providing P&I and FDD (Freight, Demurrage and Defence) claims handling services and advice to Members, primarily based in Switzerland, but extending to other European countries as well.
Requirements
- To promote the relationship between the Club and existing Members for which the Claims team is responsible and represent the Club at a senior level.
- To handle assigned claims in accordance with company procedures, provide advice and support on claims-related issues and identify the need for loss prevention activity.
- To process large claims in line with company operating procedures in circumstances where requested to do so by the Syndicate Manager or Claims Director and where it is appropriate for such claims to be handled by an Associate.
- To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the particular individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e-files.
- To contribute to the continuous development of company procedures and systems.
- To produce relevant articles for inclusion in Club publications.
- To participate in meetings / engagements with brokers and service providers including Club correspondents and lawyers.
- Understands the importance of the Club/Member relationship and able to identify areas of additional service that will add value to the relationship.
- Ability to break down and solve problems through quantitative thinking and analysis
- To support the Syndicate Underwriting objectives.
- To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed.
- To attend appropriate training and to develop relevant knowledge and skills.
- To perform any other ad hoc duties as required.
- **Person Specification**
- Previous experience handling shipping litigation and dispute resolution, from either another P&I club, insurer, law firm, or ship owner / charterer.
- Qualified lawyer, admitted in England & Wales or another relevant jurisdiction, with experience equivalent up to 3 years PQE
- Degree-educated (LLB, LLM in Maritime Law, or equivalent) with relevant claims-handling or advisory experience.
- Excellent communication skills, including negotiating, presenting, and reporting (written and verbal).
- Ability to build and maintain effective business relationships at all levels, both internally and externally.
- Highly organised, motivated, and enthusiastic with an excellent attention to detail.
- Ability to deliver high quality work within agreed timeframes to and prioritise individual workload.
- Proficiency in a European language, in addition to English, is considered an advantage but is not essential.
- Proactive, self-motivated, and able to work collaboratively as part of a team
Benefits
- **Join Us at Steamship Mutual**
- Become part of our collaborative, supportive, and friendly working environment, where you can enjoy a rewarding career with opportunities to enhance your existing skills and knowledge. We prioritise a healthy work-life balance and offer a competitive hybrid working policy.
- Our clear and transparent career pathways provide continuous support for skill enhancement and create opportunities for professional development. Additionally, we offer access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs.
- Our attractive benefits package includes private healthcare and a competitive wellbeing subsidy.
Job title
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