Multiline Claims Specialist investigating and resolving multiline insurance claims with a focus on member satisfaction. Collaborating with internal and external stakeholders within a hybrid work environment.
About the role
- Claims Adjuster investigating high-net-worth auto and property claims for Aviva’s Ovation program. Delivering efficient and responsive service while maintaining data integrity and compliance.
Responsibilities
- Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance auto and property claims in accordance with Aviva’s standard methodologies and handling procedures.
- Responsible for the issuance of payments to vendors, customer and experts.
- Maintain the accuracy and integrity of data collected in Aviva systems.
- Analyze estimates, value of claims, negotiate, and settle claims accordingly.
- Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss.
- Communicate policy coverage and benefits to customers.
- Investigate and document cause of loss and quantum.
- Ability to work in a low volume phone queue environment as a first responder for Ovation policyholders and brokers.
- Review, comment on and approve vendor partner estimates for the cost of repairs or replacement of damaged or destroyed property.
- Maintain relationships with internal and external partners involved in management of customer claims.
- Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements – where required.
- Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity.
- Determine when fieldwork is required and co-ordinate the field resource required as well handle the information coming from the tasks.
Requirements
- Minimum 4+ years of first party claims handling experience focusing auto claims.
- Property Claims experience is considered an asset.
- Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience.
- Experience using CoreLogic, Xactanalysis, Xactimate, Audatex, Edjuster, Guidewire ClaimCenter.
- CIP or FCIP Industry designation or other relevant professional insurance qualification.
- University Degree or College Diploma or equivalent Property technical work experience.
- Bilingualism in a second language is considered an asset.
- Adjusting licenses for Quebec and/or Atlantic provinces will be considered an asset.
Benefits
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Hybrid flexible work model.
- Outstanding career development opportunities.
- Competitive vacation package with the option to purchase 5 extra days off per year.
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
- Corporate wellness programs to support our employees’ physical and mental health.
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