Sr. IT Service Management Analyst responsible for driving incident resolution efforts in a hybrid environment. Collaborating with cross - functional teams to implement permanent fixes and improve service management processes.
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Hybrid Manager, Client Development – Litigation, Investigations and Regulatory
Posted 3 hours ago
About the role
- Client Development Manager at law firm implementing business development strategies for Litigation practices. Managing relationships and supporting research for clients, prospects, and competitive analyses.
Responsibilities
- Collaborate with CDE team, Partners, and select client teams in implementing business development strategies and action plans
- Serve as a key senior resource for business and operational support functions related to CDE for several practices in the Firm’s Litigation Department
- Develop compelling pitch and proposal materials
- Design and implement practice and industry-related initiatives
- Liaise with CDE team members and Partners to prepare and maintain up-to-date practice descriptions, capability statements, competitive intelligence and other relevant CDE collateral
- Work with CDE team members to accurately maintain the Firm's engagement database and deals and case experience across all channels, as well as other operations and systems
- Work closely with CDE team to maintain website content, Partner biographies and various CDE communications materials across multiple channels
- Manage creation of marketing collateral and other promotional materials, working with graphics and outside vendors where appropriate
- Work with stakeholders and the Firm’s events team to coordinate Firm-sponsored events, webinars, presentations, and event logistics (e.g., formatting invitations, tracking RSVPs, preparing name badges, preparing promotional materials and assisting with follow up)
- Work closely with the CDE team to prepare and manage directory submissions and survey responses for various legal and business directories/publications
- Foster and maintain strong relations with key stakeholders; ensure stakeholders’ engagement is supported across departments and offices
- Support CDE projects and other Firm initiatives as needed
- Perform other duties and projects as assigned
Requirements
- 4-8 years of relevant experience managing complex projects and teams.
- Experience cultivating and managing client relationships
- Ability to work independently and collaboratively in a highly competitive and demanding environment
- Creative and innovative thinker, generating ideas that create value and improve processes
- Ability to interact well and cultivate professional relationships while maintaining a high level of customer service, diplomacy and discretion
- Strong attention to detail
- Exceptional written and verbal communication skills
- Excellent research and analytical abilities
- Ability to assess needs, assign priorities, develop strategies and make recommendations when presented with ambiguous or incomplete information
- Strong project management and organizational skills, demonstrated ability to prioritize and balance competing demands and manage multiple projects concurrently, meeting deadlines in a fast-paced professional environment
- Ability to effectively share knowledge and resources with appropriate parties, both internally and externally
- Ability to anticipate business challenges of stakeholders and senior team members and proactively address needs with self-assuredness and business acumen
- Proficiency in MS Office Suite, web-based research, and various AI tools
- Must be flexible and willing to work additional hours as needed
- Prior experience in marketing and business development field at a law firm supporting litigation, enforcement or regulatory practices (Preferred)
- Some familiarity with experience management databases such as Content Pilot or Foundation (Preferred)
- Experience with website maintenance and/or Client Relationship Management (CRM) systems (Preferred)
- Some experience with Bloomberg Law, Westlaw, or similar tracking tools preferred (Preferred)
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