Quality Evaluator monitoring quality of inbound and outbound calls and customer contact methods at Concentrix. Supporting program performance improvements through evaluation and insights for stakeholders.
About the role
- Implementation Manager responsible for client servicing platform at State Street. Overseeing communication, requirements analysis, and project timelines for client implementations.
Responsibilities
- Provide technical analysis and advice to clients (internal and external) on current and future state data-centric operating models.
- Liaise with stakeholders in order to establish and document implementation requirements in relation to cash, develop “use cases” to document requirements.
- Maintain an excellent working knowledge of the STT F2B product offering to perform subject matter expert activities, consultancy, implementation configuration and demonstrations specializing in IBOR & Investment accounting and Cash servicing.
- Ongoing data / technical requirements analysis to align project expectations.
- Apply functional business knowledge to system roadmap and be part of agreeing future enhancements / development activities.
- Assist individual client implementation efforts specializing in cash & IBOR.
- Support testing activities and immediate post-production transition with the support of test plan development and test scripts.
- Assist the team in requirement gathering, development, definition and controlling of technical standards and methodologies.
Requirements
- Bachelor’s Degree in technology, finance, business or equivalent
- Minimum 10 years related experience in financial services technical projects
- Knowledge of financial service industry – cash & IBOR / Investment Accounting experience preferred
- Knowledge of SDLC methodologies
Benefits
- Inclusive development opportunities
- Flexible work-life support
- Paid volunteer days
- Vibrant employee networks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Quality Evaluator responsible for monitoring and evaluating customer contact methods for quality standards. Contributing insights for program performance improvements at Concentrix.
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