Hybrid Product Owner – Global Delivery Simplification Managing Director

at State Street

• Job title: Product Owner – Global Delivery Simplification Managing Director
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Bangalore, India

About the role

• Managing Director responsible for enterprise-scale agent-based automation across financial services operations. Leading strategy, delivery, and accountability in a regulated environment.

Responsibilities

• Own enterprise-level business outcomes for agent-based automation, including efficiency, capacity, quality, client experience, and risk reduction.
• Define and communicate the long-term vision and strategy for agentic AI across global operations.
• Set strategic priorities across Fund Accounting, Middle Office, Transfer Agency, and Custody based on materiality, risk, and value.
• Sponsor identification and sequencing of high-impact automation opportunities across the operating model.
• Ensure alignment of product strategy with regulatory expectations, enterprise AI risk frameworks, and control standards.
• Govern translation of simplification objectives into coherent product portfolios, roadmaps, and investment cases.
• Provide executive oversight of agile delivery, ensuring consistency of standards, outcomes, and operational readiness across PODs.
• Own the full lifecycle governance of agentic AI solutions, including approval frameworks, human-in-the-loop models, escalation design, and decommissioning decisions.
• Establish enterprise standards for controls, auditability, explainability, and evidence capture in agent-based solutions.
• Set materiality thresholds, risk tolerances, and escalation models for autonomous and semi-autonomous execution.
• Make portfolio-level decisions to scale, pause, remediate, or retire agents based on performance, risk, and value realization.
• Oversee production performance management including accuracy trends, systemic failure patterns, and control effectiveness.
• Lead and develop senior Product Owners and product leaders, setting clear expectations and accountability for outcomes.
• Partner with senior operations, risk, compliance, audit, data, and technology leaders to ensure enterprise alignment.
• Define, track, and report value realization, risk metrics, and control outcomes to executive governance forums.
• Represent Global Delivery Simplification in senior leadership discussions related to AI strategy, operational resilience, and regulatory engagement.

Requirements

• 12+ years of experience leading products, platforms, or transformations in complex, regulated operational environments
• Senior leadership experience in global financial services operations
• Demonstrated ownership of enterprise-scale automation or AI portfolios
• Extensive experience working with risk, compliance, audit, and regulators
• Proven track record of scaling solutions into sustained business-as-usual operations
• Experience operating in product-centric, agile organizations at scale.

Benefits

• Inclusive development opportunities
• Flexible work-life support
• Paid volunteer days
• Vibrant employee networks