About the role

Post-Production Technical Support Specialist supporting the Charles River Investment Management Solution for financial clients. Defining requirements, managing configurations, and troubleshooting technical issues in a fast-paced environment.

Responsibilities

Supports customer post-go-live of the Charles River Investment Management Solution (CRIMS) product
Defines new client requirements, configuring and tuning the application to the client’s business and technical needs
Tests technical workflows and resolves issues
Liaises with Charles River Support team and Product resources to troubleshoot application issues and to determine the optimal technical solution
Leads and manages multiple technical initiatives, potentially on multiple tasks simultaneously
Develops with a result-driven approach while maintaining tight schedules
Participates in functional and technical requirements gathering and review
Creates, tests, and corrects inbound and outbound interfaces
Collaborates with team members including business analysts, project managers, and customer staff
Serves as a technical expert in implementation or supporting projects

3 to 5 years of hands-on experience gained in the financial industry working for a consultancy or software vendor
Java and C# programming
Windows and Unix (Linux)
Knowledge of ETL tools such as Kettle and Talend
Familiar with at least one SCM (Perforce would be a plus)
XML and XSLT
Understanding of ERDs
Tomcat configuration and optimization
N-tier application architecture
SOAP/XML and messaging software like MQ Series, MSMQ, Sonic MQ, Open JMS, Kafka
In-depth knowledge of one of the following RDBMS: Oracle or MS SQL Server
Perl
Ability to work in a dynamic, fast-paced, team environment
Experience in methodology-based solution delivery and managing customers’ expectations
Problem solving skills and ability to recognize long term solutions across multiple projects.
Must be detail-oriented and have the ability to multi-task.
Self-starter, able to work both independently and as part of a team.
Excellent communication skills (verbal and written); good interpersonal skills; ability to gather and understand requirements in the financial sector; solid client interaction skills.
The ability to travel as the assignment requires (30-50%)
Strong preference Financial services industry experience
Previous consulting background
Previous OMS implementation experience
System integration using ETL tools
Experience with Azure and Snowflake
A BA/BS degree in a business or technical field including Finance, Economics, Engineering or Computer Science.

Generous medical care
Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
Retirement savings plan (401K) with company match
Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
Access to Employee Assistance Program
Incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
Eligibility for certain tax advantaged savings plans
Flexible Work Program to help match your needs.
Development programs and educational support