Leads enterprise Middle Office Change Control Hub, driving client change governance and managing change processes. Ensures transparency, risk management, and compliance standards while collaborating with cross-functional teams.
Responsibilities
Own the enterprise Middle Office Change Control Hub and orchestrate Client Change Monthly Business Reviews across business units and regions
Operate the MO Change Control Hub (CCH): Establish and maintain change policies, intake criteria, triage, prioritization, and approval workflows (CAB/ARB/SteerCo as applicable)
Ensure changes meet risk, compliance, security, data privacy, and audit standards; maintain evidence for internal/external audits
Run a transparent prioritization model balancing customer impact, risk, value, and capacity; coordinate release calendars and blackout periods
Maintain change risk registers, dependency maps, and mitigation plans across products, processes, and regions
Lead readiness checks (UAT, training, comms, support model), verify success criteria, and execute post‑implementation reviews
Own the CCH toolset; drive workflow automation, dashboards, and data quality
Define and iterate on change policies, SLAs, templates, and playbooks; run root cause analysis on change failures
Own the end‑to‑end MBR calendar, agenda, and standards; align with QBR/OKR cycles and executive routines
Build an integrated business view (financials, customer, operations, risk, people); craft concise, decision‑oriented narratives
Track KPIs/OKRs, targets vs. actuals, variances, drivers, and recovery plans; ensure ownership and follow‑through
Produce board‑level and C‑suite‑ready decks/briefs; standardize templates and quality bars across BUs/regions
Record decisions, risks, and actions from each MBR; drive accountability and status tracking to closure
Foster a culture of disciplined change, transparency, and data-driven decision‑making
Requirements
Bachelor’s degree in Business, Operations, Engineering, or related; Master’s or MBA preferred
10+ years in PMO/Change Management/Business Operations roles
4+ years of experience in managing teams
Global matrix experience
Demonstrated ownership of enterprise‑level change governance and executive business reviews
Strong grounding in one or more—ITIL/ITSM, Prosci/ADKAR, Lean/Six Sigma, OKRs, Agile/Scaled Agile (SAFe)
Advanced in PowerPoint/Slides, Excel, Power BI/Tableau; experience with change/portfolio tooling (e.g., Change, Jira/Confluence)
Operational Rigor: Governance design, process engineering, metrics, controls, and audit readiness
Executive Communication: Crisp narrative, data storytelling, and board‑quality materials
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