About the role

  • Consult with customers on best IT applications and solutions
  • Ability to develop IT strategies and action plans
  • Consult on customer presales requirements (establish requirements and recommend best practices and software applications solutions)
  • Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by stakeholders
  • Ability to propose and implement solutions to remediate the root cause of major issues
  • Ensuring changes are documented, reviewed and implemented in such a way as to minimise risk to our clients' business operations
  • Ensure own contribution to work team serves as a role model for others and enhances the organisations image for all stakeholders
  • Develop processes to ensure that issues, concerns and problems identified by customers and team members are recognised and addressed
  • Partner with solution architects to design superior solutions.
  • Manage a consultant project team

Requirements

  • Tertiary qualifications (e.g. Bachelor's Degree in Information Technology, Management, Business, Engineering)
  • Microsoft Certified: O365, MCSE, Active Directory, Azure Administrator & Fundamentals
  • Experience with Azure Security Configuration & AWS Cloud
  • Scripting languages: PowerShell
  • ITIL certification
  • A "do whatever it takes" attitude complimented with a "do it right the first time" approach
  • Experience and working knowledge of ITSM concepts
  • Exposure to complex IT environments
  • Strong customer service skills and flexibility to work in a dynamic environment
  • Minimum of 5 years' experience in the IT industry
  • Ability to work autonomously & well under pressure while handling multiple tasks and tight timelines
  • Strong analytical, decision making and problem-solving skills
  • Excellent verbal and written communication skills
  • Australian residency, citizenship or a valid working visa

Benefits

  • Welcoming, supportive and growing team (great team culture)
  • Competitive salary of up to $135,000 package plus bonus
  • Fast paced and rewarding working environment
  • Challenge in your work, ability to impact our team and our customers
  • Regular social events (virtual for now during COVID-19 restrictions). We have fun Friday Teams trivia quizzes and talk about our love of cooking and eating.
  • Work life balance
  • Flexible work arrangements (work from home)

Job title

Tech Lead Consultant

Job type

Experience level

Senior

Salary

A$135,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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