Hybrid Tech Lead Consultant

at Starboard IT

• Job title: Tech Lead Consultant
• Job type: Contract
• Experience level: Senior
• Salary: A$135,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, ITSM
• Location requirements: Hybrid, Sydney, Australia

About the role

• Lead Technical Consultant at Starboard IT providing technical consultancy and support for customers. Engaging in project management and developing IT strategies within a hybrid work environment.

Responsibilities

• Consult with customers on best IT applications and solutions
• Ability to develop IT strategies and action plans
• Consult on customer presales requirements (establish requirements and recommend best practices and software applications solutions)
• Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by stakeholders
• Ability to propose and implement solutions to remediate the root cause of major issues
• Ensuring changes are documented, reviewed and implemented in such a way as to minimise risk to our clients' business operations
• Ensure own contribution to work team serves as a role model for others and enhances the organisations image for all stakeholders
• Develop processes to ensure that issues, concerns and problems identified by customers and team members are recognised and addressed
• Partner with solution architects to design superior solutions.
• Manage a consultant project team

Requirements

• Tertiary qualifications (e.g. Bachelor's Degree in Information Technology, Management, Business, Engineering)
• Microsoft Certified: O365, MCSE, Active Directory, Azure Administrator & Fundamentals
• Experience with Azure Security Configuration & AWS Cloud
• Scripting languages: PowerShell
• ITIL certification
• A "do whatever it takes" attitude complimented with a "do it right the first time" approach
• Experience and working knowledge of ITSM concepts
• Exposure to complex IT environments
• Strong customer service skills and flexibility to work in a dynamic environment
• Minimum of 5 years' experience in the IT industry
• Ability to work autonomously & well under pressure while handling multiple tasks and tight timelines
• Strong analytical, decision making and problem-solving skills
• Excellent verbal and written communication skills
• Australian residency, citizenship or a valid working visa

Benefits

• Welcoming, supportive and growing team (great team culture)
• Competitive salary of up to $135,000 package plus bonus
• Fast paced and rewarding working environment
• Challenge in your work, ability to impact our team and our customers
• Regular social events (virtual for now during COVID-19 restrictions). We have fun Friday Teams trivia quizzes and talk about our love of cooking and eating.
• Work life balance
• Flexible work arrangements (work from home)