Consult with customers on best IT applications and solutions
Ability to develop IT strategies and action plans
Consult on customer presales requirements (establish requirements and recommend best practices and software applications solutions)
Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by stakeholders
Ability to propose and implement solutions to remediate the root cause of major issues
Ensuring changes are documented, reviewed and implemented in such a way as to minimise risk to our clients' business operations
Ensure own contribution to work team serves as a role model for others and enhances the organisations image for all stakeholders
Develop processes to ensure that issues, concerns and problems identified by customers and team members are recognised and addressed
Partner with solution architects to design superior solutions.
Manage a consultant project team
Requirements
Tertiary qualifications (e.g. Bachelor's Degree in Information Technology, Management, Business, Engineering)
Microsoft Certified: O365, MCSE, Active Directory, Azure Administrator & Fundamentals
Experience with Azure Security Configuration & AWS Cloud
Scripting languages: PowerShell
ITIL certification
A "do whatever it takes" attitude complimented with a "do it right the first time" approach
Experience and working knowledge of ITSM concepts
Exposure to complex IT environments
Strong customer service skills and flexibility to work in a dynamic environment
Minimum of 5 years' experience in the IT industry
Ability to work autonomously & well under pressure while handling multiple tasks and tight timelines
Strong analytical, decision making and problem-solving skills
Excellent verbal and written communication skills
Australian residency, citizenship or a valid working visa
Benefits
Welcoming, supportive and growing team (great team culture)
Competitive salary of up to $135,000 package plus bonus
Fast paced and rewarding working environment
Challenge in your work, ability to impact our team and our customers
Regular social events (virtual for now during COVID-19 restrictions). We have fun Friday Teams trivia quizzes and talk about our love of cooking and eating.
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