System Engineer Customer Services at Somnitec handling diverse IT support for Swiss clients. Engaging in troubleshooting, monitoring, and enhancing customer satisfaction through excellent service.
About the role
- Solutions Engineer leading tech transformations from server migrations to cloud upgrades. Driving high-impact projects across infrastructure, cloud, and security with a client-facing approach.
Responsibilities
- Act as the primary Technical contact on client accounts to initiate and lead internal projects
- Deliver server migrations, including VMware ESXi, Windows Server, and SQL, ensuring smooth transitions and minimal downtime
- Implement infrastructure upgrades such as firewalls, switches, and access point deployments to enhance network performance and security
- Execute cloud infrastructure projects, specifically for Office 365, to optimize client operations and scalability
- Implement and deliver security products, including EDR, DRP, and auditing tools, to safeguard client data and systems
- Maintain and update client documentation during project delivery to ensure accuracy and accessibility
- Oversee project implementation and delivery, ensuring projects are completed on time and meet client expectations
- Manage lifecycle technical implementation and delivery, providing ongoing support and updates as needed
- Perform routine maintenance tasks to ensure systems remain up-to-date and functional
- Serve as the L3 escalation point for the helpdesk team, providing advanced support and troubleshooting for complex issues
Requirements
- 3+ years of experience in a client-facing IT role providing ticket/project support
- Strong knowledge of IT Standard/Process (ITIL/PCI/ISO);
- Experience in an MSP environment would be considered an asset
- Microsoft Office365, Active Directory, Microsoft Exchange, Windows Server Support
- Experience with Veeam, Remote Desktop Services (RDS/Terminal Servers), MS SQL Server, FTP/SFTP/FTPS
- Strong experience with LAN/WAN
- Virtualization Environments: VMware or Hyper-V (preferred)
- Strong knowledge of cloud computing and IT Ops Automation
- Experience with TCP/IP protocol, firewalls, switches, routers and security
- Server Hardware Technologies (CPU/RAID/SCSI) Support
- Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
- Able to manage Disaster recovery for clients (AD, Fileserver, etc.)
- Education in Computer Science, Software Engineering, IT or related field
Benefits
- Benefits Package: Supporting your health and well-being
- RRSP Matching: Invest in your future with confidence
- Paid Time Off: Recharge and unwind – you earned it!
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