QD
Quest DefenseFlight Control Systems Engineer
Flight Control Systems Engineer at Quest Defense seeking to innovate actuation systems for aerospace technology. Collaborating across teams to enhance product performance and validation processes.
About the role
- Provide Tier 1–2 technical support using ServiceNow, resolving tickets for enterprise clients and IT professionals
- Troubleshoot infrastructure issues across virtualization, networking, and storage technologies
- Collaborate with senior engineers on escalations and client troubleshooting
- Gain hands-on experience with technologies such as VMware, Cisco, EMC, Palo Alto, and Citrix
- Communicate effectively with clients through ticketing and portal systems (no direct call queue)
- Participate in structured onboarding and technical training to expand your expertise
- Contribute to internal documentation, process improvement, and change management initiatives
- Develop a strong understanding of data protection, networking, and security systems over time
Requirements
- 2+ years of technical support or systems administration experience within an enterprise or Managed Services environment
- Strong understanding of Windows Server administration, Active Directory, and Group Policy management
- Hands-on familiarity with virtualization technologies such as VMware or Hyper-V
- Foundational knowledge of TCP/IP networking, subnetting, routing/switching concepts, and VPN technologies
- Experience working with firewalls, security appliances, or endpoint protection platforms (e.g., Palo Alto, Fortinet, Cisco Secure)
- Exposure to storage technologies (SAN/NAS), data protection, or backup/recovery systems (Veeam, Dell EMC, etc.)
- Practical experience with ITSM platforms like ServiceNow, and a good understanding of SLA-based ticket management
- Proficiency with PowerShell or scripting fundamentals for task automation and system checks is an asset
Benefits
- Salary: $50,000 – $65,000 + 10% bonus
- Vacation: 3 weeks
- Comprehensive Health Benefits: employer paid health, dental, and vision coverage to support your health and well-being
- Perks: Team events, ongoing learning opportunities, and professional development programs
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