Systems Analyst responsible for designing enhancements and new applications at HCSC. Integrates technical and business requirements, serving as the technical designer and providing on - call support.
About the role
- Business Systems Analyst role at Manulife bridging business goals and technology solutions across integrated environments. Collaborating with multiple teams to deliver high-quality outcomes.
Responsibilities
- Lead business and systems analysis for medium to large initiatives across multiple applications, systems, and integrations
- Elicit, analyze, and document business, functional, and technical requirements with clarity, completeness, and traceability
- Translate business objectives into user stories and technical stories with well-defined acceptance criteria
- Conduct impact analysis to assess downstream effects across systems, data flows, and integrations
- Document process flows, business rules, data requirements, and high-level system behaviors
- Participate in Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives
- Partner with Product Owners to refine and prioritize the backlog to support incremental delivery
- Collaborate with developers and testers throughout the sprint lifecycle to clarify requirements and support successful implementation
- Support demos, functional testing, and user acceptance testing (UAT)
- Act as a liaison between business stakeholders, Product, and technology teams
- Facilitate discussions to uncover needs, resolve ambiguity, and align on desired outcomes
- Collaborate with architects and engineers to ensure solutions align with design standards and technical direction
- Support UAT activities, defect triage, and validation of results
- Assist with analyzing production issues by identifying root causes and recommending solutions
- Identify opportunities to improve systems, processes, and ways of working
Requirements
- Extensive experience as a Business Systems Analyst, Technical Business Analyst, or in a similar role
- Proven experience working within large, integrated technology environments
- Strong understanding of Agile delivery practices and collaborative team models
- Ability to analyze complex problems, manage competing priorities, and communicate effectively with both technical and non-technical stakeholders
- Strong organizational, analytical, and problem-solving skills
Benefits
- health, dental, mental health, vision, short- and long-term disability insurance
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
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