Hybrid Senior Data Scientist, Customer Reporting

at Spring Health

• Job title: Senior Data Scientist, Customer Reporting
• Job type: Full Time
• Experience level: Senior
• Salary: $183,000 - $223,300 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Python, Spring, SQL
• Location requirements: Hybrid, San Francisco, United States

About the role

• Senior Data Scientist analyzing customer data to demonstrate value in Spring Health's mental healthcare solutions. Building AI/ML capabilities to enhance customer experience and insights.

Responsibilities

• Inform how we refine the Customer Experience Product Roadmap to pursue innovative AI/ML capabilities that give our customers their “WOW” moment
• Be part of a team of innovative Data Scientists building the analytics story that demonstrates Spring Health's value to customers
• Analyze data across all aspects of the member mental health journey to show our customers the value of their investment and provide them with actionable insights on how to further improve member wellbeing
• Provide thought leadership in how we evolve our customer data story

Requirements

• You have a degree in a STEM-related field and 5+ years working experience as a Data Scientist
• You are an expert in advanced SQL and are proficient in Python
• You have developed predictive models to solve business problems and deployed them in production
• You have hands-on experience building pipelines in dbt and developing end-to-end in Looker (or other data visualization platform)
• You have exceptional communication skills, and have operated in a role that required frequent interaction with customers.
• Proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and product/business impact.
• Passion for successfully navigating ambiguous problem areas and learning new approaches.
• Ability to travel periodically (<25%)

Benefits

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.