Hybrid Systems Analyst

at SpotOn

• Job title: Systems Analyst
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $95,950 - $135,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SFDC
• Location requirements: Hybrid, Chicago, United States

About the role

• QTC Systems Analyst supporting business systems initiatives at SpotOn, a restaurant tech company. Collaborating with diverse teams to enhance operational processes while ensuring precise outcomes.

Responsibilities

• Supports the business via Jira tickets in investigating, resolving, and escalating (when necessary) Salesforce issues and errors.
• Collection of requirements, bug details, and documentation.
• Configure and Enhance our Quote and Proposal capabilities using DealHub.
• Work with Stakeholders to document user stories as they apply deliverables to requests for fixes or enhancements within SpotOn’s end-to-end processes.
• Maintain a highly available Quote/Proposal process for our 600+ AE team using DealHub and Salesforce.
• Deep understanding of how to map business processes within our back-office systems while being able to explain technical elements to non-technical personnel, verbally and in writing.
• Researches, documents, and completes requirements for SFE JIRA projects.
• Manages UAT in QA for each release and documents acceptance/feedback to ensure successful deployments for SFDC and DealHub processes.
• When given a task, consider all relevant stakeholders and the processes leading to and from the requested changes. Weekly status communications to the Project Manager for broader team communication.
• Ability to convey knowledge of DealHub and Salesforce and how it can apply to the solution–guided requirements development and stakeholder education.
• Create end-user training content and collaborate with Enablement for deliverable development and collaboration on Sales and CRM (SFDC) processes.
• Works with Business Specialists to develop skills in story writing, requirements refinement, along with overall process and technology knowledge expansion.

Requirements

• 7+ years of experience in a Business Analyst, Consulting or Dealhub/Salesforce Administrative related position
• Able to multitask, prioritize, and manage time efficiently
• Goal-oriented, organized team player
• Encouraging to team and staff; able to mentor and lead
• Excellent verbal and written communication skills
• Pays strict attention to detail
• Good interpersonal and presentation skills for interaction with all levels of management
• Capacity to accept and utilize constructive criticism
• Alignment with our company's values.
• Bachelor’s degree preferred but not required

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development