Service Operations Associate overseeing workforce planning and scheduling for Lyka's Customer Care team. Contributing to operational coverage and efficiency in a growing pet wellness company.
About the role
- Local Marketing Assistant Operations Manager at Sport Clips optimizing marketing tools and supporting franchise field teams. Involved in community engagement and brand visibility initiatives while collaborating with marketing operations.
Responsibilities
- Optimize the use of tools, processes, and programs that empower the field marketing team.
- Support and maintain key marketing platforms such as email, social media management, web pages, mapping, and support ticket systems.
- Develop and deploy field marketing kits and point-of-purchase (POP) materials to drive local activation and brand visibility.
- Provide customer support to Sport Clips Field Team and Team Leaders (franchisees).
- Collaborate with the Field Team Director and Field Team peers to achieve annual marketing and business goals.
- Emphasize education and training that aids the development of the field marketing team to improve local market relationships and community engagement.
Requirements
- Bachelor’s degree in marketing, business, communications, or related field.
- 5+ years in Marketing Operations, Field Marketing, email, and social media platforms.
- Background in retail or franchise operations support is a plus.
- Experience leveraging tools to communicate to Clients with alignment to brand standards and systems.
- Strong working knowledge of marketing automation tools and program management tools (e.g., Email (CRM Systems), Social Engagement Software, Google Business and Google Analytics, CMS, project management and help desk, and mapping or territory management tools).
- Strong understanding of customer service processes across both Internal (Team Members) and External (Team Leaders’s).
- Proven ability to manage and execute multiple projects simultaneously, meeting deadlines in a demanding environment.
- Excellent organizational, analytical, and communication skills.
- Creative problem solver with strong attention to detail.
- Experience managing vendors for promotional materials or POP production.
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
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