Contact Center Back Office Team Leader for Volton overseeing the coordination of escalated customer cases and ensuring effective resolution. Leading a team to enhance customer experience.
About the role
- Customer Service Representative at Sport-Thieme providing assistance for customer inquiries via phone. Engaging with clients on products and services while ensuring satisfaction.
Responsibilities
- Erster Anlaufpunkt für Kundenanfragen telefonisch zur Verfügung stehen
- Kunden zu Produkten, Lieferungen und Angeboten beraten und Bestellungen entgegennehmen
- Neue Konten für Kunden erstellen und bestehende Daten auf Aktualität überprüfen
Requirements
- Abgeschlossene kaufmännische Ausbildung
- Zuverlässigkeit und Teamfähigkeit
- Flexibilität innerhalb der Servicezeiten von Montag bis Freitag zwischen 7:30 und 18:00 Uhr
- Sehr gute Deutschkenntnisse in Wort und Schrift
- Selbstsicherer und freundlicher telefonischer Auftritt
- Gute PC-Kenntnisse
Benefits
- 13. Monatsgehalt garantiert
- 14. Gehalt bei gutem Geschäftsjahr
- 30 Tage Urlaub im Jahr
- Mobiles Arbeiten möglich
- Kostenlose Gesundheitsangebote, u.a. betriebliche Krankenversicherung und Massage am Standort
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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