Contact Center Back Office Team Leader for Volton overseeing the coordination of escalated customer cases and ensuring effective resolution. Leading a team to enhance customer experience.
About the role
- Customer Service Representative for Sport-Thieme handling inquiries and product orders via phone. Contributing to customer satisfaction and the company's success through excellent service.
Responsibilities
- First point of contact for customers via phone
- Advising customers on products, deliveries and offers
- Taking orders
- Creating new accounts and verifying existing customer data
Requirements
- Completed vocational training in a commercial/business field
- Reliability and strong teamwork skills
- Flexibility to work within service hours Monday to Friday between 7:30 AM and 6:00 PM
- Excellent written and spoken German
- Confident and friendly telephone manner
- Good PC/computer skills
Benefits
- Guaranteed 13th-month salary
- 14th-month salary in case of a successful business year
- 30 days of vacation per year
- Remote work possible
- Free health benefits, including company health insurance and on-site massages
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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