Hybrid Technical Lead, Application Support

at Spektrix

• Job title: Technical Lead, Application Support
• Job type: Full Time
• Experience level: Senior
• Salary: £65,000 - £80,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, Grafana, SQL, Terraform, .NET
• Location requirements: Hybrid, London, United Kingdom

About the role

• Technical Lead overseeing application support for a creative arts organization. Leading a team to resolve client issues and maintain operational systems with a focus on collaboration.

Responsibilities

• Maintaining the configuration and accuracy of the team's operational dashboards, alerts, and PagerDuty schedules. Identifying and documenting observability gaps across the wider platform for resolution by engineering delivery teams
• Apply and track usage of known workarounds and influence the rest of the engineering team on improvements needed for the reliability and quality of the product
• Ensuring problems and tasks are investigated thoroughly and solved accurately and methodically
• Responding to incidents in a timely way, in line with our processes
• Keeping our how-to guides and documentation up-to-date and concise
• Keep the team working in line with our security and compliance policies and processes, particularly when working with customer data and production systems
• Ensuring the principles of our technical strategy are embedded into our solutions and ways of working
• Identify and document areas for improvement in the reliability, scalability and quality of Spektrix systems
• Documenting, reporting, resolving, and mitigating defects, problems, risks, and instances of nonconformance

Requirements

• Experience of leading an operations or support team, monitoring and supporting Azure-hosted SaaS applications
• Technical and Operational good practice and excellence
• Aligning teams with goals
• Stakeholder management
• Deep understanding of SQL Server and/or Azure SQL, and database performance
• Experience querying logs using query languages such as KQL, LogQL, Lucene, etc...
• Able to read and interpret logs and stack traces from C# .NET applications
• Experience with Infrastructure-as-Code (specifically Terraform). While you will not be writing C# feature code, you must be able to read and navigate code to diagnose errors effectively
• Experience with a range of alerting, performance, monitoring and security tools. We use Azure Monitor, PagerDuty, Grafana, Logz.io, and Cloudflare tools; experience with these particular tools is not essential, but similar experience is essential.

Benefits

• Flexible working with support for WFH set up
• NHS top up scheme (covering dental, optical, therapy & counselling, prescription and other health related costs)
• Continuous development supported by Line manager, learning budget
• Enhanced Maternity, Adoption & Shared Parental Leave
• 35 days paid leave annually, inclusive of annual leave, bank holidays and a Birthday day off, all able to use flexibly
• 4 weeks paid sabbatical after 5 years of service
• 2 volunteering days per year
• Company pension scheme of 4%
• Free snacks, drinks and breakfast items in all our offices
• Varied range of regular socials across all our offices
• Cycle to work & Season Ticket Loans
• Travel stipend for commuting