Onsite Director of Central Operations

Posted 9 hours ago

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About the role

  • Director of Central Operations leading retail transformation projects and improving customer experience at Specsavers. Driving operational excellence across Australia and New Zealand.

Responsibilities

  • Lead, coach, and inspire senior leaders to execute strategies that empower stores and partners.
  • Drive major operational, digital and technology-enabled transformation initiatives, from planning to execution, ensuring lasting impact on performance and operational excellence.
  • Deliver the ANZ retail annual plan, aligning projects and initiatives with business goals and Specsavers values.
  • Identify opportunities to lift bottom-line productivity and implement meaningful performance improvements.
  • Collaborate across leadership and support office teams to remove barriers, foster innovation, and deliver results.
  • Contribute at an enterprise level to the ANZ annual plan, ensuring future-focused outcomes for our partners, teams and customers.

Requirements

  • Proven director-level retail operations experience in complex, fast-paced environments, with strong commercial acumen and financial experience.
  • Retail, healthcare, or franchise experience highly desirable.
  • Expertise in leading multi-disciplinary and remote teams.
  • Demonstrated ability to lead and influence senior leaders, setting clear direction, building capability and driving execution through periods of change and ambiguity.
  • High level of digital and technology literacy, with confidence leveraging data, systems and modern retail tools to improve decision-making and operational effectiveness.
  • Exceptional stakeholder leadership, with the ability to build trusted, collaborative relationships across diverse teams and support functions.
  • A values-led leadership approach, combining pace and accountability with a strong focus on people, partnership and long-term sustainability.

Benefits

  • Quarterly bonus scheme
  • Two free pairs of glasses each year
  • On-site free parking
  • Birthday, Volunteer, Professional Development and Paid Parental Leave
  • Health & Wellbeing programs
  • Fully funded social club – provides a wide range of activities throughout the year

Job title

Director of Central Operations

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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