Director of Central Operations leading retail transformation projects and improving customer experience at Specsavers. Driving operational excellence across Australia and New Zealand.
Responsibilities
Lead, coach, and inspire senior leaders to execute strategies that empower stores and partners.
Drive major operational, digital and technology-enabled transformation initiatives, from planning to execution, ensuring lasting impact on performance and operational excellence.
Deliver the ANZ retail annual plan, aligning projects and initiatives with business goals and Specsavers values.
Identify opportunities to lift bottom-line productivity and implement meaningful performance improvements.
Collaborate across leadership and support office teams to remove barriers, foster innovation, and deliver results.
Contribute at an enterprise level to the ANZ annual plan, ensuring future-focused outcomes for our partners, teams and customers.
Requirements
Proven director-level retail operations experience in complex, fast-paced environments, with strong commercial acumen and financial experience.
Retail, healthcare, or franchise experience highly desirable.
Expertise in leading multi-disciplinary and remote teams.
Demonstrated ability to lead and influence senior leaders, setting clear direction, building capability and driving execution through periods of change and ambiguity.
High level of digital and technology literacy, with confidence leveraging data, systems and modern retail tools to improve decision-making and operational effectiveness.
Exceptional stakeholder leadership, with the ability to build trusted, collaborative relationships across diverse teams and support functions.
A values-led leadership approach, combining pace and accountability with a strong focus on people, partnership and long-term sustainability.
Benefits
Quarterly bonus scheme
Two free pairs of glasses each year
On-site free parking
Birthday, Volunteer, Professional Development and Paid Parental Leave
Health & Wellbeing programs
Fully funded social club – provides a wide range of activities throughout the year
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