Senior Analyst supporting Product Rating team at Travelers, collaborating on insurance premium variables. Responsible for analysis, design, and implementation of rating structures and product configurations.
About the role
- Provide first level IT support for Spark Power employees. Oversee IT service delivery and continuous improvement in a fast-paced environment with a diverse customer base.
Responsibilities
- Provide exemplary end-user support and service in all situations via the ITSM tool
- Diagnosing and troubleshooting hardware, software, and basic network issues.
- Install, configure, and maintain desktops, laptops, and peripheral devices along with third party service providers
- Support software installations and license management for end-users
- Provide a prompt response to user requests for information and assist in application system problem resolution
- Keep the end-user informed of remediation progress and advise on workarounds
- Develop and maintain IT knowledge base containing troubleshooting approaches, methods and fixes
- Perform access control activities such as Active Directory accounts, local user privileges, application access, etc.
- Prioritize and allocate incidents and provide on-call support as required
- Be informed on the IT operating environment (hardware and software) as it relates to overall IT service delivery
- Collaborate with other IT Services Leads for activities such as incident management, problem management and root cause analysis.
- Escalate critical issues to manager and appropriate team members
- Coordinate with manager and off-hour support team members to resolve high severity after-hours incidents
Requirements
- Excellent interpersonal and customer service skills
- Exemplifies positive and solution driven attitude when faced with challenges
- Strong analytical, verbal, and written communication skills
- Experience in supporting VOIP phone system solutions
- Demonstrated experience troubleshooting IT services including hardware, software, and processes
- Demonstrated knowledge of laptop, mobile and portable device technologies
- Demonstrated knowledge of the Microsoft ecosystem
- Operate with strong attention to detail and a focus on the standard of service delivery quality
- Self-motivated with a high level of initiative and accountability
- Able to multi-task and perform well in a fast-paced environment
- Bachelor’s or post graduate degree in Computer Science, IT, business or related field.
- 2+ years in IT Service Desk or similar
- Awareness of ITIL or other IT service management frameworks
Benefits
- Diverse customer base-including: industrial, commercial, and institutional
- Competitive wages and commission, and bonus structure
- Excellent benefits package with flexible options and wellness spending accounts
- RRSP
- Hands-on and supportive leadership team
- Continuous training and skills improvement including Spark U and external training
- Employee referral bonus program
- Corporate discounts (hotels, travel, insurance, retail)
- …much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Business Analyst translating customer needs into technical solutions at Xedule. Organizing stakeholder sessions and developing user stories for the education sector.
Assistant Treasury Analyst joining Open Bank's Treasury team. Supporting cash management, liquidity monitoring, and funding activities within a collaborative environment.
Promotions Analyst responsible for executing and preparing promotional initiatives to support revenue growth. Overseeing logistics, coordination, and analysis for Flash Sales and promotions.
Bank Credit Risk Analyst providing analytical support for USAA's Real Estate Lending portfolios. Collaborating on reports to monitor credit risk and performance management strategies.
BSA FIU Analyst II investigating cases of potential suspicious banking activity regulated under BSA/AML. Performing complex data analysis and ensuring compliance with financial regulations.
Document Analyst responsible for analyzing and processing retirement plan documents. Committed to learning plan design and providing accurate project delivery.
Credit Risk Analyst assessing creditworthiness and developing risk mitigation strategies for FairMoney's lending operations in Nigeria. Collaborating with various teams to ensure compliance and effective risk management strategies.
Senior Releasing Analyst driving critical part supply solutions for Ford. Managing interfaces between supply base and logistics systems while supervising demand analysts and logistics providers.
Portfolio Strategy Analyst developing product portfolios to ensure business success across International Markets Group for Ford Australia. Involved in product lifecycle and regulatory planning.