IT Payments Support Manager overseeing daily payment operations and enhancing processing environments at financial organization. Leading a team for optimizing payment workflows and ensuring compliance across systems.
Responsibilities
Lead and manage the payments systems team, including administrators, analysts, and support personnel responsible for ACH and related payment platforms
Oversee administration, configuration, and optimization of Fiserv PEP+, including batch scheduling, file processing, settlement operations, and system performance
Monitor system health and troubleshoot issues across PEP+, payment gateways, file transfers, and integrated banking systems
Ensure daily payment processing runs accurately and on schedule, including returns, corrections, prenotes, and settlement activities
Coordinate upgrades, patches, and enhancements to PEP+, Payments Exchange, VolPay and related payment applications in partnership with Fiserv, Volante, and internal IT teams
Collaborate with business units (Treasury, Operations, Risk, Compliance) to support new payment products, process improvements, and automation initiatives
Support incident response and root-cause analysis for payment-related outages or processing errors
Oversee access controls, security configurations PEP+, Payments Exchange (Wire) and RTP (Real-Time Payments) and related systems
Ensure compliance with NACHA rules, FFIEC guidelines, and internal audit requirements related to ACH and electronic payments.
Requirements
Bachelor’s degree required in Information Technology or related discipline
Advanced degree preferred
5–8+ years of experience in IT operations or payment systems administration, preferably in banking or financial services
Certifications such as AAP (Accredited ACH Professional) or NCP (National Check Professional) Preferred
Benefits
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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