Digital Channel & User Experience Specialist enhancing customer experience across postal service channels. Supporting accessibility compliance and optimizing customer interaction processes in postal services.
About the role
- UX Designer creating user experience solutions for B2B digital solutions at Sonova. Focusing on intuitive user flows, information architecture, and interaction design patterns.
Responsibilities
- Design clear, intuitive user experiences for B2B digital solutions functionality, ensuring complex product catalogs, ordering processes and account management features are accessible and efficient
- Create responsive/mobile UX designs for existing and new solutions
- Apply and maintain existing design system for B2B touchpoints, ensuring consistency in our B2B ecosystem and alignment with brand guidelines
- Create detailed wireframes, user flows, and interaction specifications in Figma that translate seamlessly into development-ready screens
- Initiate and prioritize user research activities in collaboration with our research team, incorporating feedback to iteratively refine B2B user experiences through User-Centered Design methodologies
- Work closely with product management and developers to design within given technical constraints, advocating for optimal user experience while balancing business requirements
- Document design solutions and rationale according to our Experience Design team guidelines, ensuring clear handoff to development teams
Requirements
- Around 3 years of experience designing user experiences for web and mobile apps, with preference for B2B or e-commerce platforms
- Strong proficiency with design systems in Figma, including component libraries, design tokens and documentation practices
- University degree in Interaction Design, UX Design, HCI or similar field
- Experience designing complex information architectures and user flows for multi-step processes
- Understanding of accessibility standards and inclusive design principles
- Experience with user research methodologies and usability testing
- Demonstrated ability to translate business requirements into user-centered design solutions
- Ability to collaborate cross-functionally with development teams and stakeholders across different cultures and time zones
- Good understanding of modern front-end development
- Experience in a medical or healthcare environment is a strong plus
Benefits
- flexible hybrid working model
- wide range of training opportunities for professional and personal development
- exceptional growth opportunities with individual development plans
Job title
Job type
Experience level
Salary
Not specified
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Location requirements
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