24 - month fixed - term role at Mila to lead community and internal communications: content strategy, stakeholder engagement, and event coordination.
About the role
- Senior Director of Communications leading North America strategy and reputation management at Sonova. Driving messaging alignment with global priorities and engagement across internal and external stakeholders.
Responsibilities
- Develop and lead the North America communications strategy, ensuring alignment with Sonova’s global brand and business priorities
- Serve as a strategic advisor to the President and regional leadership, guiding executive communications, high-impact messaging, and stakeholder engagement
- Drive internal communications that inspire employees—through storytelling, leadership visibility, and owned formats such as town halls, video messages, and digital platforms
- Manage change and crisis communications, partnering with HR and business leaders to support transformation efforts, mitigate risks, and safeguard Sonova’s reputation
- Lead external communications by strengthening media relationships, supporting thought leadership initiatives, and shaping market-appropriate messaging for the U.S. and Canada
- Ensure brand stewardship through consistent application of Sonova’s identity, local activation of global campaigns, and oversight of regional social media presence
- Manage key stakeholders and agency partners to deliver integrated, high-impact communications across organizational, cross-functional, and public environments
Requirements
- Bachelor’s or Master’s degree in Communications, Public Relations, Journalism, or related field
- 10+ years of experience in corporate communications
- Proven experience advising senior executives and managing high-stakes, high-visibility communications in complex environments
- Experience in both in-house and agency settings preferred
- Strategic thinker with strong business acumen, able to translate regional priorities into compelling narratives and actionable communication plans
- Expertise in media relations and digital communications, with a clear understanding of stakeholder engagement in the U.S. and Canada
- Skilled collaborator with experience navigating matrixed, global organizations and influencing cross-functional stakeholders
- Continuous improvement mindset, with operational excellence, strong accountability, and the ability to coach leaders on authentic, effective communication
- A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Benefits
- Medical, dental and vision coverage*
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match*
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Company paid Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
- Paid parental bonding leave
- Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
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