E2E Solution Support Specialist resolving challenges in VoX, 5G, and other solutions at Nokia. Work within a globally distributed team, addressing complex customer network issues.
About the role
- Customer Support Intern for the Solides platform. Provide chat support, resolve basic requests, record interactions, and escalate complex cases.
Responsibilities
- Respond to customers via chat, answering questions about the Solides platform
- Support the resolution of simple requests and escalate more complex cases to the responsible analysts
- Record interactions and keep the history updated in the system
- Contribute ideas to improve customer support and the overall customer experience
Requirements
- Strong written communication
- Comfortable interacting with people and resolving problems
- Organized and detail-oriented
- Willingness to learn about digital tools and customer support
- Prior experience in customer-facing roles (including informal experience)
- Basic knowledge of SaaS platforms or technology
Benefits
- Meal allowance / food voucher of R$45.00 per working day (card)
- Unimed Health Plan (Unifácil Regional) — no monthly fee and no co-payment (100% covered by Sólides)
- Transportation voucher
- Therapy: partnership with Psicologia Viva — 3 free sessions per month
- Online courses ranging from Culinary to Postgraduate (Qualifica)
- Access to all courses at Escola de Pessoas
- Home office allowance of R$60.00 (card)
- Ânima ecosystem partnership — discounts on undergraduate and postgraduate programs at group institutions
- Birthday day off
- TotalPass
- Very flexible dress code
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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