Execution Coach managing change projects to achieve Barclays' strategic objectives. Delivering organizational impact and improving team processes and culture through advanced coaching and collaboration.
About the role
- Head of Hollander at Solera, responsible for sales growth and customer retention strategies. Leading teams and representing the brand at key industry events.
Responsibilities
- Drive sales and retention strategies that maximize customer lifetime value and exceed annual performance targets.
- Oversee key account relationships, personally engaging with at-risk or strategic customers to secure retention and expansion.
- Represent Hollander at SAC, ARA, eBay, and other industry events to strengthen brand presence and build strategic partnerships.
- Track, analyze, and report on performance metrics across all stages of the customer journey to inform executive decision-making.
- Lead, recruit, and develop a high-performing account management and sales team, fostering a culture of accountability and excellence.
- Provide mentorship and coaching that improves retention outcomes, customer satisfaction, and overall sales performance.
- Set, monitor, and enforce performance KPIs aligned to bookings, onboarding, and retention goals.
- Ensure CRM discipline and accurate pipeline management in Salesforce.
- Collaborate with Product, Marketing, and Customer Support to align on messaging, go-to-market execution, and customer engagement strategies.
- Identify risks, whitespace opportunities, and process improvements through data-driven analysis.
- Champion best practices in onboarding, customer consultation, and product adoption.
- Serve as the primary voice of Hollander’s customer base in cross-functional leadership forums.
- Partner with internal teams to ensure customer needs inform product strategy and business priorities.
- Deliver regular performance updates and insights to senior leadership, aligning execution with Hollander’s long-term growth strategy.
Requirements
- Bachelor’s degree (preferred) in business, sales, marketing, or a related field.
- 10+ years of proven experience in sales leadership, customer retention, or account management.
- Track record of exceeding performance targets (current performance 108% to plan for FY26).
- Strong executive presence with the ability to represent Hollander externally at industry events and with customers.
- Exceptional communication and interpersonal skills, with the ability to influence at all levels.
- Proven ability to develop and execute customer-focused growth and retention strategies.
- Experience leading cross-functional teams in a dynamic, transformative business environment.
- Willingness to travel as needed to represent Hollander globally.
Benefits
- Health insurance
- Retirement plans
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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