Hybrid Senior Operations Development Lead – IT, Senior IT Program Manager

at Sofigate

• Job title: Senior Operations Development Lead – IT, Senior IT Program Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, Helsinki, Finland

About the role

• Senior IT Program Manager at Sofigate focusing on business operations and transformation initiatives in Finland. Guiding clients through complex development programs while fostering collaboration across business and IT.

Responsibilities

• Leading business operations development, transformation, and change initiatives in customer organizations.
• Assessing current ways of working, identifying improvement opportunities and turning them into practical development roadmaps.
• Designing and improving IT operating models, governance structures, business processes, and cross-functional ways of working.
• Leading complex programs, projects, and multi-stream development initiatives.
• Acting as a bridge between business and IT, translating business needs into practical technology, process, and operating model improvements.
• Supporting customer leadership teams as a trusted advisor, sparring partner and hands-on change leader.
• Taking interim leadership roles when needed, for example in business technology, operations, or transformation leadership.
• Managing customer relationships and collaborating with Sales to identify growth opportunities.

Requirements

• Several years of experience in leading business operations development, transformation, change or program management initiatives.
• Excellent stakeholder management and people leadership skills, with the ability to engage naturally with both executives and employees.
• Strong ability to structure ambiguous situations, create clarity, and drive practical progress.
• Experience in designing or improving operating models, governance, business processes, or cross-functional ways of working.
• Willingness to work hands-on while translating business needs into practical IT, process, and operating model improvements.
• Ability to adjust your approach according to the customer’s maturity, scale, and operating environment from hands-on execution to senior-level advisory and leadership.
• Understanding of enterprise applications such as ERP, CRM, or HCM.
• Experience with Copilot, ChatGPT, or other generative AI tools is essential.
• Proficiency in PowerPoint and Excel.
• Strong references and a proven ability to create customer value.
• Fluency in both English and Finnish is required.

Benefits

• Challenging customer assignment opportunities, environments varying from large internationally operating companies to public organizations.
• Opportunities for professional growth and development.
• Great internal training selection – access to Sofigate Academy!
• 2,5 days of holiday accrual from the beginning of your employment.
• Competitive salary and benefits package to support your well-being.
• Take ownership of your work. Own your future.