Product Manager driving efficiency automation strategies in Operations at a leading fintech company. Collaborating to implement AI tools and systems for enhanced customer interaction automation.
About the role
- Senior Manager leading Credit Building business at Snap Finance. Defining vision, strategy, and collaborating with cross-functional teams for product growth.
Responsibilities
- Own the business vision and strategy for the Credit Building portfolio, aligned with Seen and Snap priorities.
- Develop and present strategic proposals and business cases (e.g., new products, features, pricing, product constructs, partnerships, and distribution channels) to the Product Leader for GPCC & Credit Building and senior leadership.
- Define clear goals and KPIs for the Credit Building business and develop a financial plan (e.g., volume, revenue, losses, unit economics) aligned to those KPIs.
- Monitor and track KPIs, goals, and financial performance; identify gaps versus plan and propose solutions and course corrections.
- Translate strategy, insights, and financial goals into structured business cases and product requirements that inform roadmaps owned by Product and Engineering.
- Collaborate with Marketing, Risk, Compliance, and Operations to align on scope and timing for initiatives and ensure that launches are feasible, well-supported, and set up for success.
- Track progress of key initiatives, raise risks, and recommend tradeoffs from a business perspective.
- Deeply understand the needs of consumers who are new to credit, rebuilding credit, or thin-file/near-prime.
- Monitor competitive landscape, market trends, and regulatory changes in credit building products.
- Partner with the Marketing team to identify, size, and maximize cross-sell opportunities into Credit Building from other Snap/Seen products (e.g., leveraging existing customers, applicants, or declined populations).
- Propose journeys, offers, and targeting strategies that use customer and application data from other Snap product lines; work with partner teams to implement and optimize these experiences.
- Partner with Analytics and Finance to build robust measurement frameworks for business performance (e.g., acquisition, activation, revenue, unit economics).
- Design and propose experiments and A/B tests with Analytics, Marketing, and Product teams; interpret results and recommend actions to improve customer outcomes, cross-sell performance, and business metrics.
- Proactively identify issues, diagnose drivers of performance (e.g., funnel drops, loss trends, channel performance), and develop data-driven action plans.
- Work closely with Risk, Compliance, and Legal to ensure proposals and initiatives support sound risk management and regulatory expectations.
- Incorporate regulatory requirements and risk policies into business proposals and requirements, and partner with Product and Operations to embed them in product design and processes.
- Collaborate with Operations to identify pain points and recommend improvements to onboarding, servicing, and issue resolution for credit building customers.
- Act as the single threaded business leader for Credit Building within the GM org, coordinating stakeholders across Product, Risk, Marketing, Operations, and other partner teams.
- Communicate business priorities, tradeoffs, financial impact, and performance clearly to executive stakeholders.
- Help shape how Credit Building fits into the overall Snap/Seen card strategy (alongside GPCC and other credit products).
Requirements
- 5+ years of product management, business management, or closely related experience, ideally in consumer finance, credit cards, banking, or fintech.
- Demonstrated experience owning a product, program, or portfolio from a business / P&L perspective: defining KPIs, building financial plans, and driving execution with cross-functional teams.
- Strong analytical skills; comfortable working with data, defining metrics, and partnering with Analytics, Finance, and Marketing to make decisions.
- Experience working with cross-functional partners such as Product, Risk, Marketing, Operations, and Compliance.
- Ability to think strategically and execute pragmatically—balancing growth, customer experience, and risk.
- Excellent written and verbal communication skills, with the ability to influence across levels and functions.
Benefits
- Generous paid time off
- Competitive medical, dental & vision coverage
- 401K with company match for US
- Company-paid life insurance
- Company-paid short-term and long-term disability
- Access to mental health and wellness resources
- Company-paid volunteer time to do good in your community
- Legal coverage and other supplemental options
- A value-based culture where growth opportunities are endless
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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