About the role

  • Systems Engineer at Smile Train supporting hybrid infrastructure for cleft lip and palate treatment. Collaborating with technical teams and providing escalated support for reliable operations.

Responsibilities

  • Work directly with business owners to understand operational needs and translate them into technical solutions
  • Support end-user technologies including identity access, devices, connectivity, and productivity tools
  • Provide escalated technical support for end users, partnering with the Service Desk and MSP as needed
  • Support and maintain on-premises servers, cloud infrastructure, and core systems
  • Coordinate daily infrastructure operations with a Managed Service Provider
  • Monitor system health, performance, and capacity; respond to incidents and service issues
  • Perform routine maintenance including patching, updates, and backups
  • Support networking and connectivity (LAN, WAN, VPN, cloud networking)
  • Apply cybersecurity best practices such as secure configurations, access controls, and vulnerability remediation
  • Assist with troubleshooting issues affecting applications, platforms, and end users
  • Maintain clear documentation, runbooks, and system configurations
  • Collaborate with internal teams and vendors to support reliable, secure technology services

Requirements

  • 4–6 years of experience in systems engineering, systems administration, or infrastructure support roles
  • Experience supporting hybrid environments (on-premises and cloud)
  • Working knowledge of Windows and/or Linux server administration
  • Familiarity with cloud platforms (AWS, Azure, or similar)
  • Basic to intermediate understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VPNs)
  • Demonstrated security awareness in day-to-day system administration
  • Strong troubleshooting, organizational, and communication skills

Benefits

  • Comprehensive health, dental, vision, and pharmacy benefits
  • 403(b) retirement plan with employer match
  • Generous PTO, holidays, and paid family leave
  • Professional development and learning opportunities
  • Hybrid work environment from our Midtown Manhattan office

Job title

Systems Engineer

Job type

Experience level

Mid levelSenior

Salary

$120,000 - $130,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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