Join the DevOps team shaping projects and IT solutions for the media and advertising market in Switzerland. Engage with business needs and deliver effective IT solutions.
SF
Hybrid Principal Business Analyst, Digital Solutions
Posted last week
About the role
- Principal Business Analyst focusing on digital solutions at Fidelity. Collaborating with teams for optimal customer experiences across digital channels with a governance approach.
Responsibilities
- Partnering with business sponsors, co-leading key initiatives, and translating customer and business needs into actionable solutions
- Understanding how the customer interacts with Fidelity’s digital experiences
- Facilitating Channel Governance forums to ensure adherence to standards
- Partnering with teams to improve messaging creation and governance processes
- Collaborating with cross-functional teams to drive impact, consistency, and scale across digital experiences
Requirements
- Bachelor's degree required
- 8+ years of business analysis experience (or Masters with 6+ years of experience)
- Experience in digital product management, governance processes, experimentation, and applying data-driven outcomes
- Ability to communicate and collaborate effectively across multiple teams and stakeholders
- Ability to break down complex problems into manageable components
- Familiarity with digital adoption platforms (e.g. Pendo) preferred
- Familiarity with tools like JIRA, Confluence for mapping user requirements, process maps and analysis documentation
Benefits
- Ongoing coaching, training, and development opportunities to improve skills and expand
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